Settlements Specialist

Strategic Legal Practices•Los Angeles, CA

About The Position

The Settlements Specialist will serve as the main point of contact for clients and manufacturers in the settlements department. This role involves addressing inquiries, providing updates, and offering guidance on the settlement process. The specialist will conduct outbound calls to clients to discuss settlement offers, gather necessary information, and explain legal terms and procedures, maintaining a professional and empathetic demeanor. Responsibilities include preparing and drafting settlement agreements, release forms, and other legal documents, reviewing and editing them for accuracy, and coordinating with attorneys for finalization. The role also requires maintaining thorough records in the case management system, tracking deadlines, and collaborating with attorneys, paralegals, and other team members to coordinate settlement efforts.

Requirements

Previous experience in a legal assistant or similar role, with a focus on both client communication and drafting legal documents.
Excellent verbal and written communication skills, with the ability to explain complex legal concepts clearly and effectively.
Strong drafting and editing skills, with exceptional attention to detail and the ability to produce accurate and professional legal documents.
Demonstrated ability to carefully review documents, correspondence, and case information to identify errors, inconsistencies, or missing information before submission.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced, deadline-driven environment.
Proficiency in Microsoft Office and experience with legal document preparation software or case management systems preferred.
High school diploma or equivalent required.

Nice To Haves

Experience with Salesforce highly preferred.
Knowledge of legal terminology, procedures, and principles related to lemon law cases preferred.
Bilingual in Spanish highly preferred.
College degree strongly preferred.
Additional education or training in legal studies, paralegal studies, or a related field preferred.

Responsibilities

Serve as the main point of contact for clients and manufacturers in the settlements department, addressing inquiries, providing updates, and offering guidance on the settlement process.
Conduct outbound calls to clients to discuss settlement offers, gather necessary information, and explain legal terms and procedures.
Maintain a professional and empathetic demeanor while interacting with clients, ensuring their needs and concerns are addressed effectively.
Respond promptly to client inquiries via phone, email, or other communication channels.
Prepare and draft settlement agreements, release forms, and other legal documents in accordance with client instructions, firm policies, and legal requirements.
Review and edit draft documents for accuracy, clarity, and completeness, ensuring that all terms and conditions are accurately reflected and legally sound.
Coordinate with attorneys and other team members to finalize and execute legal documents in a timely manner.
Maintain thorough and accurate records of all communications, negotiations, and documentation related to settlement efforts in our case management system.
Ensure that client files are organized, up-to-date, and compliant with firm protocols and legal standards.
Track deadlines and milestones associated with settlement negotiations, proactively following up on outstanding tasks and ensuring that timelines are met.
Collaborate closely with attorneys, paralegals, and other team members to coordinate settlement efforts and share relevant information and updates.
Schedule meetings, appointments, and conference calls related to settlement negotiations.
Act as a liaison between clients and the legal team, conveying important information and ensuring clear communication throughout the settlement process.