Billing & Settlements Manager

InnPower•Innisfil, ON

22h•Onsite

About The Position

InnPower is seeking a Billing & Settlements Manager to lead and oversee all billing and utility settlement activities for the organization and its affiliates. This role ensures accurate, timely, and compliant billing for electricity, water, wastewater, and other services. The Manager will provide operational leadership to billing staff, maintain strong billing controls and data integrity, and ensure effective reconciliation of revenues and settlements with market participants, municipalities, and service partners. This position collaborates with Customer Service, Finance, Regulatory, and internal stakeholders to support regulatory compliance and revenue assurance. Additionally, the role contributes to financial oversight and continuous improvement initiatives aimed at enhancing operational efficiency, regulatory compliance, and customer experience.

Requirements

University degree or College diploma in Finance, Business or a related field.
Minimum of 5 years’ billing experience
Minimum of 5 years’ experience managing a team, preferably in a unionized environment
Excellent interpersonal, project/time management, report-writing, presentation, problem-solving, and staff leadership and supervisory skills with a strong aptitude for adapting to change.

Nice To Haves

Financial designation will be considered an asset.
Proficiency with NorthStar Customer Information System, mCare, Savage, Utilismart, MDMR, QMC, MeterConnx, etc. is considered an asset.

Responsibilities

Provide overall leadership and accountability for all billing activities across the organization, including electricity, water, wastewater, thermal, and gas billing.
Ensure all bills are accurate, timely, and compliant with applicable legislation and regulatory requirements.
Oversee billing cycles, adjustments, corrections, and re-bills, ensuring strong record-keeping and audit trails.
Maintain the integrity and accuracy of billing data within the Customer Information System (CIS) and related systems; conduct regular reviews to identify and resolve billing errors.
Plan, schedule, monitor, and report on monthly billing activities.
Develop, maintain, and improve billing policies, procedures, and documentation to support consistent and compliant practices.
Prepare, review, and analyze billing, consumption, and revenue reports.
Oversee technical configuration and functionality of billing systems, ensuring accurate rate application, system integration, and data processing.
Ensure timely acquisition and validation of metering and consumption data to support accurate and efficient billing cycles.
Resolve escalated and complex billing issues, ensuring appropriate root cause analysis and corrective action.
Lead and oversee all electricity settlement and reconciliation activities, ensuring accurate and timely settlement of energy and transmission costs with the Independent Electricity System Operator (IESO).
Manage water and wastewater settlement and reconciliation processes with municipal partners, bulk suppliers, and service providers in accordance with service agreements and regulatory requirements.
Investigate and resolve settlement discrepancies, working collaboratively with Finance, regulators, system operators, municipalities, and service providers.
Ensure settlement data integrity by validating meter data, rate application, and system inputs used for both billing and settlement calculations.
Support regulatory and market reporting obligations related to settlements, including documentation, data submissions, and audits.
Develop, maintain, and continuously improve settlement procedures, controls, and documentation to ensure compliance, efficiency, and alignment with industry rules and best practices.
Review and validate settlement statements, invoices, and variances to ensure accuracy.
Support regulatory reporting and data submissions related to billing and settlements.
Support regulatory applications and filings (e.g., IRM, rebasing, and variance account disposition) by providing settlement data, analysis, and subject matter expertise.
Create and maintain database queries and reports to support billing accuracy, settlements analysis, and performance monitoring.
Identify opportunities to improve billing and settlement efficiency, automation, controls, and data quality; lead or support implementation of these changes.
Ensure effective use and continuous improvement of CIS, metering, and billing-related applications.
Stay current with utility industry changes, including regulatory updates, and assess billing and settlement impacts.
Lead system enhancements, upgrades, and implementations related to billing and settlements.
Lead, coach, and develop direct reports.
Manage staff performance, scheduling, workload distribution, and training to meet billing and settlement timelines and quality standards.
Foster a positive, respectful, and compliant work environment consistent with collective agreements and corporate policies.
Establish team performance metrics and monitor key performance indicators aligned with organizational objectives.
Work closely with Customer Service to support a smooth handoff of billing-related inquiries, escalations, and corrections, while maintaining clear role separation.
Collaborate with Finance and Regulatory on revenue reconciliation, settlement reporting, and audit support.
Liaise with internal departments, external vendors, municipalities, regulators, and industry partners as required on billing and settlement matters.
Provide billing and settlement expertise to internal projects, system upgrades, and new service implementations.
Develop and manage departmental budgets, including forecasting, cost monitoring, and variance analysis.
Collaborate with Finance to support revenue forecasting, reporting, and financial planning activities.
Monitor financial impacts of billing and settlement activities and recommend improvements to enhance revenue assurance.
Ensure billing and settlement activities comply with applicable legislation, regulatory requirements, privacy legislation, and internal controls.
Identify and mitigate risks related to billing accuracy, settlement processes, and regulatory compliance through strong internal controls and monitoring.
Support internal and external audits by providing accurate billing and settlement data and documentation.
Perform duties in accordance with InnPower’s Health and Safety policies, procedures, and applicable legislation.
Perform other related duties as assigned.