Settlement Counsellor

Multicultural Association of the Greater Moncton Area•Moncton, NB

9h•CA$0 - CA$45,760•Onsite

About The Position

As the first point of contact for individuals seeking support with settlement and integration, you will conduct comprehensive intake assessments, offer tailored guidance, and connect clients to appropriate resources that support their transition. This role demands strong communication skills, cultural sensitivity, and a thorough understanding of the settlement process to effectively empower individuals from diverse backgrounds.

Requirements

High school diploma or equivalent
Fully bilingual in English & French
Experience in a client-facing role, ideally within community services, non-profit, or settlement sectors
Strong client service orientation, with excellent communication and interpersonal skills
Proven ability to manage multiple priorities, stay organized, and perform well under pressure
Proficient in Microsoft Office Suite and comfortable with database systems
Skilled in researching and verifying accurate information
Demonstrates integrity, professionalism, and discretion when handling sensitive information; able to provide a valid criminal record check
Collaborative team player who fosters consensus and resolves conflicts constructively

Nice To Haves

post-secondary certification in Social Work, Counseling, Human Services, Customer Service, or a related field is preferred
additional languages are an asset

Responsibilities

Conduct initial intake interviews to assess clients’ needs, strengths, and challenges
Gather and document relevant information to create comprehensive client profiles
Identify and prioritize clients’ immediate and long-term needs
Offer empathetic and culturally sensitive counseling to help clients address settlement-related challenges
Develop and implement individualized action plans in collaboration with clients
Monitor and evaluate client progress and adjust plans as needed
Regularly check in with clients to ensure their needs are being met and they are satisfied with the services provided
Collect and analyze client feedback to identify areas for improvement in service delivery
Implement strategies to enhance client satisfaction and retention, including personalized follow-ups and addressing any concerns or issues promptly
Develop and maintain strong relationships with clients to encourage ongoing engagement and support
Provide clients with information about available services, resources, and programs
Facilitate referrals to appropriate internal and external services, including schooling, housing, employment, and health services
Assist clients in navigating and accessing community resources and support systems
Maintain accurate and confidential client records and documentation
Prepare reports and summaries as required by organizational policies and funders
Ensure compliance with all relevant regulations and confidentiality agreements
Act as a liaison between all departments to ensure seamless communication and coordination
Keep up to date with best practices and procedures
Work closely with other MAGMA team members to ensure coordinated and holistic support for clients
Participate in staff meetings, training, and professional development opportunities
Collaborate with community organizations, service providers, and stakeholders to enhance client support