Settlement Administrator (5)

Human Resources Department - NRT Technology Corp.•Toronto, ON

10d

About The Position

Reporting to the Manager, Settlement, TNS, the Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing the best customer service possible.

Requirements

A college diploma is required together with some related experience.
Exceptional organizational skills with demonstrated attention to detail.
Established ability to exercise absolute discretion and maintain confidentiality.
Highly motivated and able to work well both independently and as part of a team.
Ability to work in a high pressure, fast paced environment.
Confident and versatile, with ability to multi-task and prioritize work, strong time management skills.
A desire to succeed and eagerness to learn new skills.
Basic Excel skill is a must, preferably Intermediate to advanced skill.
Excellent communication and interpersonal skills.

Nice To Haves

Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing.
A background in customer support would be beneficial.

Responsibilities

Use analytical and investigation skills to resolve customer inquiries.
Respond to telephone and electronic enquiries in a courteous and professional manner.
Process bank traces, chargebacks, and reversals using various 3rd party interfaces.
Investigate discrepancies, and issue adjustments.
Assist in month-end activates that include but are not limited to preparation and delivery of statements, billing, and making accounting entries.
Safeguarding the interests of the company at all times by compliance with the Payment Card Industry (PCI) and Interac regulations.
Follow established work priorities, ensuring that deadlines are met, and procedures are followed.
Performing general clerical duties.
Assist with special projects as they arise.