Servicing Transfer Senior Specialist

Pennymac • Carrollton, TX

8d • Onsite

About The Position

The Senior Servicing Transfer Specialist manages complex service releases and acquisitions, coordinating with internal departments and external partners to ensure accurate and timely transfers. This role requires deep expertise in servicing processes, regulations, and contracts to mitigate risk, resolve critical discrepancies and ensure seamless transfers. The responsibilities of this role encompasses complete transaction oversight, detailed tracking of progress, and the upkeep of crucial records.

Requirements

• Bachelor degree in business, finance or related field
• 5+ years of experience in mortgage servicing
• Strong organizational and time management skills with a proven ability to prioritize tasks, manage multiple projects simultaneously, and maintain accuracy in a fast-paced environment
• Adept at analyzing complex situations and identifying effective solutions
• Commitment to continuous learning and improvement
• Detail-oriented and highly organized with the ability to problem solve
• Proficient in mortgage servicing software and systems
• Ability to work independently as well as collaborate effectively within a team environment

Responsibilities

• Lead and Manage servicing transfer oversight activities for complex bulk acquisition and service release transactions, leveraging established project plans and tracking methods
• Provide expert-level oversight and guidance to internal and external business partners, ensuring acquisition and release transactions are executed efficiently
• Reviews customer communication for alignment with transfer timelines and collaborates with the management team for review and approval
• Help develop and maintain tools to effectively manage events that are critical to a successful transaction
• Analyzes data integrity reports to identify necessary line of business actions and confirms that relevant internal and external business units address exceptions
• Assist with ongoing MSR client relationship by ensuring all rep and warranty claims are submitted on time and accurately and applying necessary collection efforts
• Escalate critical issues to management in a timely manner
• Manages assigned Servicing Transfers, including Acquisitions and Service Releases from end-to-end
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior