Servicing Specialist (Monday - Friday, 10am - 6pm)
About The Position
As a Servicing Specialist, you’re the go-to person for helping customers with service-related loan questions and needs at Veterans United. Whether you're answering general inquiries, gathering basic customer info, or connecting people with the right team, you’re all about making sure every interaction is smooth and helpful. While you won’t take loan applications or discuss loan terms, you’ll be a friendly and knowledgeable resource, all while following company guidelines and legal requirements. Veterans United is the #1 VA lender for homebuyers in the nation, and this role is crucial in supporting their mission of helping Veterans and military families become homeowners. The company values include: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day.
Requirements
- At least six months in a customer service or servicing role.
- Comfortable using basic computer technology in an online work environment.
- Detail-oriented.
- Hard work and great customer service come naturally.
- Thrive in fast-paced, results-driven environments.
- Love working with a team and know how to communicate effectively—whether it’s talking things through, solving problems, or handling tough situations.
- Strong problem-solver who makes smart, data-driven decisions.
- Show up consistently and can be counted on to get the job done.
Nice To Haves
- Whether you come from a background in customer service, servicing, or a related field, you can be successful in our role.
- We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise.
- If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist.
Responsibilities
- Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers.
- Quickly respond to payment and loan servicing inquiries—whether it’s over email or phone—while keeping track of important details.
- Help both customers and teammates by answering payment questions and making sure they get the best service possible.
- Pitch in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.
Benefits
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
