Servicing Specialist (Monday - Friday, 9am - 5pm)

Veterans United Home Loans•Columbia, MO

About The Position

As a Servicing Specialist, you’re the go-to person for helping customers with service-related loan questions and needs at Veterans United. Whether you're answering general inquiries, gathering basic customer info, or connecting people with the right team, you’re all about making sure every interaction is smooth and helpful. While you won’t take loan applications or discuss loan terms, you’ll be a friendly and knowledgeable resource, all while following company guidelines and legal requirements.

Requirements

Detail-oriented and take pride in getting things right.
Hard work and great customer service come naturally.
Thrive in fast-paced, results-driven environments.
Love working with a team and know how to communicate effectively—whether it’s talking things through, solving problems, or handling tough situations.
Strong problem-solver who makes smart, data-driven decisions.
At least six months in a customer service or servicing role.
Comfortable using basic computer technology in an online work environment.
Show up consistently and can be counted on to get the job done.

Nice To Haves

We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise.
If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist.

Responsibilities

Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers.
Quickly respond to payment and loan servicing inquiries—whether it’s over email or phone—while keeping track of important details.
Help both customers and teammates by answering payment questions and making sure they get the best service possible.
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.