QC Servicing Analyst

Firstsource•Remo, VA

52d•Remote

About The Position

The Mortgage Quality Control Servicing Analyst provides analytical and operational support to the Servicing Quality Control department. The role is a key point of contact for clients and supports accuracy and efficiency in servicing quality-control processes by completing audit reviews and maintaining detailed documentation. The position is non-exempt and remote.

Requirements

At least 2 years of experience, including direct experience in the mortgage industry.
Working knowledge of Microsoft Office products, with a high level of confidence in Microsoft Excel.
Ability to work independently and coordinate tasks to keep work flowing within the department.
Adaptability to changing needs and the ability to meet and exceed deadlines.
Professionalism and strong written and verbal communication skills.
High attention to detail and the ability to produce high-quality work.
Willingness to learn mortgage servicing terms and concepts.

Nice To Haves

Five or more years of experience in the mortgage industry.
Experience in mortgage servicing and/or the mortgage quality-control industry.

Responsibilities

Manage and reconcile incoming loan files and data delivered by clients.
Communicate with auditors and clients about audit selections, file-transfer problems, loan replacements, upload questions, and problem solving.
Set up audits, request missing documents or data from clients, and assist the Team Leader with monitoring service-level agreements (SLAs) and audit completion.
Map fields and set criteria in the proprietary system, build sampling spreadsheets from client data, and ensure audits follow client selections in their Statements of Work.
Assign reviews within audits to Analysts and replace loans within audits as needed.
Prepare audit reports within SLAs, verify that reports contain the same number of loans selected during audit setup, and load reports to the client dashboard in the proprietary system.
Update the Servicing Tracker multiple times daily with incoming-file, audit, reporting, and billing statuses.
Ensure billing data aligns with reporting and the Servicing Tracker, and verify per-loan charges against invoices, the system billing template, and client Statements of Work.
Complete Servicing QC audit reviews on performing and non-performing loans.
Attend internal and client meetings as requested.
Assist with other responsibilities as assigned by Management.