Servicing Operations Support Analyst

Stellantis Financial Services•Dallas, TX

2d•Onsite

About The Position

Provides operational systems support for all teams using Shaw or Defi Servicing. Responsible for engaging the business to gather and maintain detailed business requirements. Works with Conduent, Defi, and other systems providers. Makes needed changes to Shaw, Loan Manager, and Defi Servicing in support of the business. Responsible to manage intake of defects, identify root causes, scope remediation requirements, and manage backlog through resolution.

Requirements

Minimum 2 years of experience in loan servicing, operations support, or financial services administration.
Analytical & Problem-Solving: Skilled at researching data, identifying and resolving issues, analyzing workflows, and developing alternative solutions.
Communication & Interpersonal Skills: Communicates clearly in both written and verbal formats; listens effectively; maintains confidentiality; interacts well with all levels of leadership.
Customer Service & Teamwork: Responds promptly to internal needs, values feedback, collaborates effectively, and supports organizational values.
Professionalism & Adaptability: Handles pressure with tact, adapts to change, maintains reliability, and follows through on responsibilities.
Initiative & Innovation: Proactively seeks responsibility, contributes creative ideas, and continuously develops technical and professional skills.
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.
Candidates must possess authorization to work in the United States.

Responsibilities

Collaborates with staff and leadership to analyze business needs and implement efficient, effective system solutions.
Drives the development, implementation, and continuous improvement of processes through technology, reporting, and automation.
Conducts testing for system upgrades, bug fixes, configuration changes, and project implementations; provides solutions or workarounds as needed.
Designs and delivers training materials and showcases for new servicing platforms and enhancements.
Supports systems including Shaw Retail, Shaw GUI Collections, Loan Manager, and Defi Servicing, including process flow documentation and vendor/list management.
Manages system interfaces and customizes user screens, roles, and privileges to align with departmental requirements.
Builds rule logic to trigger automated alerts, letters, and account communications.
Defines and maintains account list and queue parameters to support proper account lifecycle management.
Performs system audits and recommends reporting enhancements to improve data accuracy and reporting quality.
Collaborates with internal teams and external vendors; supports special projects and ensures compliance with company policies and data privacy standards.
Other duties may be assigned to support evolving business requirements.