Senior Servicing Operations Analyst-Remote
About The Position
The Senior Servicing Operations Analyst improves operational efficiency by analyzing and optimizing complex processes, identifying automation opportunities, and supporting strategic planning. The role leads UAT activities, ensures workflow continuity, and uses data to measure the impact of changes. The position offers flexibility to work remotely while staying connected through virtual engagement, and provides opportunities to make a real impact in an industry that touches millions of lives. LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, LoanCare offers a career foundation built on integrity, innovation, and collaboration.
Requirements
- High School Diploma or equivalent required.
- Minimum of 7 years of experience in business analysis, process engineering, or related discipline.
- Proven track record of leading complex requirements and driving transformation initiatives.
- Expert-level expertise in mortgage servicing operations and associated systems.
- Strong proficiency with Microsoft Office, including advanced Excel.
- Advanced SQL proficiency.
- Demonstrated ability to influence stakeholders and support effective decision-making.
- Exceptional written, verbal, and executive-level communication skills.
- Strong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferred.
- Ability to independently manage multiple high-priority initiatives simultaneously
- Experience working within Agile, Waterfall, and hybrid project delivery methodologies.
Nice To Haves
- Bachelor's Degree or equivalent in Business, Finance, Computer Science or related field.
- Hands-on experience with MSP or other complex mortgage servicing platforms.
- Proven experience designing or coordinating automation, workflow, or digital transformation solutions.
- Lean Six Sigma or similar process improvement certification.
- Proficiency with PowerBI or comparable business intelligence and reporting.
- Demonstrated success leading enterprise-wide initiatives or large-scale operational projects.
Responsibilities
- Lead process improvement initiatives and optimization of complex processes
- Perform analysis of operational processes and recommend automation, optimization, and modernization opportunities
- Support leadership by assisting with requirements, prioritization, and strategic planning.
- Analyze, document, and map operational processes to ensure alignment with project objectives.
- Lead UAT strategy, risk identification, test planning, and defect escalation
- Oversee requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignment
- Evaluate downstream system impacts and coordinate solutions with IS and reporting partners.
- Represent Servicing Operations in governance, steering committees, and cross‑departmental discussions.
- Manage high‑visibility reporting, documentation, and communication for senior leadership.
- Mentor and provide subject‑matter guidance to Servicing Operations Analyst team members.
- Support regulatory, compliance, audit, and risk management activities through expert‑level analysis.
- All other duties as assigned.
Benefits
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Matching 401(k) plan
- Employee stock purchase plan
- Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Programs that celebrate achievements and milestones
- Discounts on gym memberships, pet insurance, and employee purchasing programs
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
