Servicing Analyst - Bilingual

BMO•Montreal, QC

3d•CA$38,500 - CA$71,000•Onsite

About The Position

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met. Assists in processing more complex transactions and customer requests. Addresses customer services issues according to established parameters, escalating as required. Refers more complex and specific requests, questions or issues as required. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Investigates and addresses specific customer issues. Organizes work information to ensure accuracy and completeness. Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required. Supports the development of tools and delivery of training focused on delivering business results. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Collaborates to execute loan servicing and monitoring requests. Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc. Executes and manages documentation to ensure that records are maintained in a proper manner. Analyzes data and information to provide insights and recommendations. Collaborates with internal and external stakeholders to deliver on business objectives. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Builds effective relationships with internal/external stakeholders. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Bilingual French & English - Required
Typically between 2 - 3 years of relevant experience
post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and understanding of business unit’s products and services, processes and controls – Good
Knowledge of standard desktop applications and department systems and applications – Good.
Prioritization skills - Good.
Ability to multi-task in a fast paced environment.
Understanding of business unit’s risk and regulatory requirements – Good.
Specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.
Fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

Responsibilities

Provides loan servicing and monitoring support for corporate and commercial lending portfolios.
Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.
Assists in processing more complex transactions and customer requests.
Addresses customer services issues according to established parameters, escalating as required.
Refers more complex and specific requests, questions or issues as required.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Investigates and addresses specific customer issues.
Organizes work information to ensure accuracy and completeness.
Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
Supports the development of tools and delivery of training focused on delivering business results.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Collaborates to execute loan servicing and monitoring requests.
Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
Executes and manages documentation to ensure that records are maintained in a proper manner.
Analyzes data and information to provide insights and recommendations.
Collaborates with internal and external stakeholders to deliver on business objectives.
Builds effective relationships with internal/external stakeholders.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.