Servicing Operations Specialist II - Special Loans

United Wholesale Mortgage•Pontiac, MI

1d•Onsite

About The Position

The Servicing Operations Specialist II is a member of the Special Services team within the Servicing division at UWM. This team is responsible for Loan Boarding, MERS (Mortgage Electronic Registration System), investor requests, all internal and external Servicing Audits and various adhoc requests that enter into the Servicing team. The Servicing Operations Specialist II role is a more seasoned role within the Special Services team and will be hired with a specific focus on both Loan Boarding and MERS as well as other needs that arise.

Requirements

3+ years of Servicing experience or equivalent knowledge
Great analytical and problem solving skills
Excellent verbal and written communication skills
Experience with MS Excel
Experience with MSP (Black Knight)
Ability to handle multiple work items at the same time
High School Diploma

Nice To Haves

Bachelor's degree
Familiar with I Assist, FHA Connection, Valeri, and Docutech, Edge, Ease
Knowledge of loan boarding and/or MERS processing
Experience with special or non-standard loan products

Responsibilities

Review and work daily exception reports
Perform monthly, quarterly and annual reviews of loan portfolio
Update the Subservicer’s systems as needed
Partner with the subservicing teams for loan boarding and MERS updates
Monitor and service a portfolio of complex mortgage loans throughout their lifecycle, ensuring accurate maintenance of terms, interest rates, and payment structures.
Help Internal teams with identifying the root cause of errors
Effective communication with a wide variety of internal parties to resolve loan level issues
Respond to email requests from AE’s and Brokers on behalf of borrowers
Ensure all servicing activity adheres to investor (e.g., Fannie Mae, Freddie Mac, FHA, VA) and regulatory requirements, including RESPA, TILA, and CFPB guidelines.
Work tasks that require loan level updating
Other duties as assigned

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi