Servicing Associate - Documentation

MidFirst Bank•Oklahoma City, OK

About The Position

The Documentation Department is responsible for the safe keeping and accuracy of mortgage loan documents. The Documentation Servicing Associate reviews mortgage loan documents for completeness and accuracy and ensures compliance with internal policies and/or external regulations. The role also facilitates the creation, recording, and resolution of mortgage loan documents, supports colleagues by researching issues and providing detailed explanations and solutions, and assists with projects and other relevant duties as required.

Requirements

  • At least one year of relevant experience working with detailed documents, including researching issues, ensuring compliance, and preparing curative documents.
  • Working knowledge of Microsoft Office Suite, specifically Word and Excel.
  • Experience with Adobe Acrobat.
  • Professional verbal and written communication skills.
  • Effective time management skills and ability to meet deadlines.
  • Self-motivation to accomplish a high volume of work.
  • Ability to work independently and in a team environment to achieve department goals.
  • Exceptional attention to detail and sound decision-making.
  • Flexibility to multitask to meet deadlines.
  • Good organizational skills.

Nice To Haves

  • Prior mortgage servicing or title experience.

Responsibilities

  • Review mortgage loan documents for complete and accurate information and ensure compliance with internal policies and/or external regulations.
  • Facilitate the creation, recording, and resolution of mortgage loan documents by preparing new and corrective documents and/or working with third parties.
  • Develop and maintain good working relationships with vendors and other external parties, including attorneys, title companies, recording jurisdictions, and other mortgage servicers.
  • Support co-workers by researching issues and responding to inquiries with detailed explanations and comprehensive solutions.
  • Assist with projects and perform other relevant duties as required.
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