Servicing Analyst

Acra Lending•Irvine, CA

About The Position

At Acra Lending our employees enjoy an opportunity to work with great people. We celebrate several events throughout the year accompanied by raffles and giveaways for employees nationwide. We are especially proud to give back to our community and truly enjoy one another's company. We are looking for candidates to join our team who are passionate about their vocation. Who are committed to making a contribution and are looking to gain experience in order to grow in their career. Our headquarters are located on a beautiful campus in Irvine, California and if you work out of our Irvine office we can also provide a free gym membership. Position Summary The Servicing Analyst – Investor Support supports servicing-related investor inquiries and operational issues by investigating loan-level activity, coordinating across teams, and ensuring data consistency across servicing systems. This role plays a key part in strengthening servicing governance, reducing operational risk, and supporting scalable processes as portfolio complexity grows.

Requirements

Solid knowledge of mortgage servicing operations, including payment application, amortization schedules, transaction-level activity, purchase advice/schedules, and advances reconciliation
Exposure to remittance processes and loan trade/purchase lifecycle
Advanced proficiency in Excel (e.g., data analysis, reconciliations, pivot tables)
Experience with Servicing systems like MSP, Finastra or Valon.
Strong analytical and problem-solving skills with the ability to work with large datasets
Excellent communication and interpersonal skills, with the ability to clearly convey complex servicing and data-related information to investors and internal stakeholders
Strong customer service mindset with a focus on responsiveness, accuracy, and relationship management

Nice To Haves

Experience with SQL or other data query tools is a plus

Responsibilities

Serve as the initial point of intake for servicing-related investor inquiries, researching and responding to loan-level questions related to payment application, transaction history, escrow/advances, remittance activity, and trade/transfer history
Perform data analysis and reconciliation across subservicer data), internal systems, and investor-facing outputs to identify and investigate discrepancies and support root cause analysis
Draft responses to investor inquiries and coordinate cross-functionally to ensure timely and accurate resolution
Partner with internal teams including Servicing, Investor Reporting, Accounting, Capital Markets, IT, and subservicers to investigate issues, track progress, and ensure follow-through
Support tracking and monitoring of key servicing metrics and performance indicators across subservicers and internal processes
Analyze data to identify trends, anomalies, and recurring issues impacting servicing performance and data integrity
Assist in the development and maintenance of reporting and tracking tools to support operational oversight and governance
Identify gaps in data quality and process consistency and contribute to improving controls, documentation, and standard workflows
Support the development and documentation of SOPs and standardized processes to enhance operational efficiency and scalability
Assist with new investor onboarding inquiries, portfolio-specific requests, and ad hoc servicing investigations and projects

Benefits

Medical, dental, vision, wellness programs, EAP counseling services, FSA & HSA, company sponsored life insurance for employee, voluntary life insurance for employee, spouse and child, AD&D Insurance, voluntary short-term and long-term disability, critical illness insurance, accident insurance, legal assistance, pet insurance, living will and trust preparation discounts, commuter program, annual walking challenge, employee appreciation events and monthly sales awards

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