Servicing Analyst

LoanPeople

8h•Hybrid

About The Position

The Servicing Analyst supports the day-to-day operations of LoanPeople's Servicing Department, helping to ensure compliance with all applicable regulatory requirements, GSE guidelines, and CFPB servicing regulations. This role is a great opportunity for someone who is detail-oriented, eager to grow, takes ownership, and wants to make a meaningful impact.

Requirements

3+ years mortgage experience, with exposure to servicing a plus
Working knowledge of day-to-day servicing functions, a plus
Ability to review, analyze, and interpret servicing data
Strong attention to detail with solid organizational and time management skills
Excellent written and verbal communication skills
Comfortable working independently and taking initiative in a fast-paced environment
Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe Acrobat; generally, tech savvy and quick to learn new systems
A collaborative, positive, and client-centric attitude that reflects our culture and commitment to diversity and inclusion

Responsibilities

Ensure loans are properly boarded to the subservicer
Track and confirm receipt of first payments on newly boarded loans, following up on any exceptions or delays
Maintain accurate records and accountability for the full portfolio of loans we service
Manage annual property tax payment disbursements, ensuring timely and accurate processing
Oversee the transfer of Homeowners Insurance (HOI) and Mortgage Insurance (MI) policies when loans are boarded or transferred
Monitor escrow accounts for accuracy and resolve discrepancies in coordination with the subservicer
Process MERS registrations for newly originated loans
Manage MERS transfers accurately and in accordance with applicable guidelines and deadlines
Assist in monitoring subservicer operations to ensure tasks are completed within established SLAs, with focus areas including loan administration/cash management, default management, customer service, and investor reporting and accounting
Review reports to verify data accuracy and flag exceptions for timely resolution
Ensure subservicer provides appropriate relief to consumers impacted by natural disasters
Support participation in servicing audits conducted by regulators, agencies, or third parties
Assist with borrower inquiries and support the resolution of consumer complaints
Maintain a client-centric approach in all borrower-facing interactions
Participate in regular team meetings and contribute ideas that support continuous improvement
Promote and embody LoanPeople's core values in every interaction - with colleagues, borrowers, and partners
Act as a culture ambassador by embodying LoanPeople's core values in day-to-day work and encouraging a positive, inclusive environment for teammates