ServiceTitan & Operations Support

Apex Service Partners • Oak Brook, IL

9d

About The Position

Apex Service Partners is a leading residential home services company dedicated to building a network of best-in-class local brands across the U.S. We partner with community-rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence. Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day-to-day operational and administrative support for our field and office teams. This is a hands-on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.

Requirements

• 2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
• Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
• Strong understanding of dispatching, scheduling, and office workflows
• Ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving skills with a hands-on, “jump in and help” mindset
• Strong communication skills with a customer-service approach to internal teams
• Highly organized with strong attention to detail
• Comfortable working across systems, teams, and operational challenges

Nice To Haves

• ServiceTitan Certification is a plus, but not required

Responsibilities

• Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
• Manage and resolve daily tickets and user requests, including troubleshooting and how-to guidance
• Support user onboarding, account setup, permissions, and basic training
• Assist with system configuration updates and workflow improvements
• Partner with the regional ServiceTitan team to escalate issues and implement enhancements
• Help ensure data accuracy, consistency, and proper system usage
• Support dispatch and scheduling teams with system questions, workflow issues, and optimization
• Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
• Partner with office teams on day-to-day operational challenges and process improvements
• Provide administrative support such as reporting pulls, data updates, and system audits
• Help maintain standard operating procedures (SOPs) and ensure consistency across locations
• Support basic reporting needs for operators (KPIs, job tracking, performance data)
• Act as a bridge between field teams, office staff, and leadership to improve communication and execution
• Build strong relationships with GMs, dispatchers, CSRs, and office managers
• Identify opportunities to streamline workflows and improve efficiency
• Support adoption of best practices across ServiceTitan and operations
• Stay current on ServiceTitan functionality and industry best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed