Operations Support

Maersk • Elizabeth, NJ

5d

About The Position

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.

Requirements

• Multi-tasking while maintaining precise attention to detail
• Negotiating abilities and able to close independently from management oversight
• Must have a financial acumen and experience with invoicing and payables
• Excellent verbal and written communication skills
• Must be able to work in demanding, high-volume environment, particularly with email and calls
• Precise attention to detail
• Proficient in Microsoft Office
• Must be tech savvy
• 1 years experience

Nice To Haves

• Previous customer service or operations experience preferred

Responsibilities

• Recapping shipments - ‘Recapping’ is the process that collects all transportation expenses related to a shipment, rates the shipment per the customer tariff or ad-hoc quote, and completes the accounting transaction
• Answering Customer Service Calls
• Excellent Customer service
• Quoting, costing and invoicing of domestic shipments, air and ground
• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers' requested pick-ups
• Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into transportation management system
• Uploading of Documents to Document Management System
• Other duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed