Services Technical Consultant
About The Position
The Technical Services Team guides clients through the lifecycle of delivering third-party flat file integrations as part of a Dayforce HCM implementation. The team coordinates internal and external stakeholders to deliver business-critical data integrations, including benefits enrollment, COBRA, payroll contribution, and HR demographic files, supporting clients as they transition to their new HCM system. The consultant works within a business-segment team, or pod, on client implementation projects across North America. The role involves managing multiple files across multiple projects and providing end-to-end management of export file deliverables. The Technical Services group describes its culture as supportive and collaborative, including a remote-work culture. December and January are Dayforce’s busiest months. Vacation requests during this period are generally limited to one or two days; longer requests will not be accommodated.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 5 years of experience in human capital management consulting.
- Client relationship skills.
- Ability to manage priorities while engaging with multiple projects and clients concurrently.
- Excellent organizational, communication, collaboration, and consulting skills.
- Ability to lead and facilitate client workshops and sessions.
- Ability to explain technical concepts to clients in clear, concise business language.
- Understanding of common human capital management (HCM) business practices.
Nice To Haves
- Project management exposure.
- Experience with software in a SaaS or cloud computing environment, including HRIS systems.
- Good working knowledge of payroll contribution, benefits eligibility, and HR files.
- Ability to read vendor technical specifications and analyze vendor feedback.
Responsibilities
- Provide consulting services to clients.
- Translate client requirements into flat file requirements.
- Meet with offshore teams to review mapping documents for file development.
- Manage internal stakeholders, including Project Managers, Project Sponsors, Service Consultants, and Mappers, as well as external clients and vendors, to achieve export file deliverables.
- Identify and communicate risks.
- Analyze export files, research issues, and determine a course of action.
- Manage export file delivery end to end.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan with matching
- Unlimited time away from work in lieu of accrued vacation
- 10 paid US holidays
- Up to 80 hours of paid sick time
- 17 weeks of paid parental leave, subject to the applicable policy or program
- Volunteer days and opportunities to participate in Dayforce Cares
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What This Job Offers
Job Type
Full-time
Career Level
Senior
