Services Support Coordinator

Modivcare

4d • $19 - $25 • Onsite

About The Position

This position is responsible for efficiently coordinating IT support activities within the designated department. This includes supporting IT-related processes, fostering collaboration among team members, and contributing to the overall efficiency of the organization's IT operations.

Requirements

• High School Diploma required.
• One (1) plus years of related professional wok experience.
• Or equivalent combination of education and/or experience.
• Strong organizational and time management skills to handle multiple IT support requests.
• Excellent communication and interpersonal skills for effective collaboration with IT teams and end-users.
• Proficiency in using IT support tools and software to facilitate efficient operations.
• Adaptable to changing priorities in a dynamic IT support environment.
• Results-oriented mindset with a focus on achieving IT service-related goals.
• Ability to provide exceptional customer support and address IT inquiries effectively.

Responsibilities

• Coordinates IT support requests and ensures timely resolution through effective communication with internal teams and end-users.
• Manages and optimizes IT support workflow processes to enhance departmental efficiency.
• Generates reports to support decision-making and process improvements.
• Maintains standardized procedures to ensure quality IT service delivery and compliance.
• Collaborates with cross-functional IT teams to address technical issues and achieve IT-related goals.
• Ensures accurate and timely communication of relevant IT information to stakeholders.
• Adheres to industry regulations and compliance requirements in IT service-related activities.
• Participate in other projects or duties as assigned.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED