Community Support Services Coordinator

Métis Nation of Ontario • Kitchener, ON

1d • CA$55,100 - CA$61,800

About The Position

The Community Support Services (CSS) program, offered through the Healing and Wellness Branch of the Métis Nation of Ontario (MNO), is designed to help MNO Citizens maintain their independence and quality of life. The program supports individuals living with chronic illnesses, those who are terminally ill, and frail or elderly individuals who may be isolated. At the heart of the CSS program is the coordination and delivery of transportation for medical needs. Additional supports include friendly visiting, caregiver support, advocacy, client referrals, home safety assessments, and assistance with navigating complex systems such as Ontario Works and the Ontario Disability Support Program (ODSP). For clients with literacy challenges, coordinators may provide reading support in accessing resources for end-of-life care. Volunteers are an essential part of the CSS program. Coordinators are responsible for recruiting volunteers, assigning services, and managing related payments and documentation. CSS Coordinators also play a vital role in building and sustaining strong relationships with local partners and service providers. These collaborations enhance service delivery, promote Métis culture and identity, and support the overall wellness of MNO Citizens. Through ongoing community engagement, the CSS program fosters inclusive, culturally relevant supports that reflect and honor the unique experiences of Métis people.

Requirements

• College Diploma (1 or 2 year)
• 1 to 3 years of experience
• Experience working with volunteers in a non-profit environment
• 1 or more years’ experience in client services experience
• 1 or more years’ experience working with all ages having trouble managing chronic disease or illness
• Proficiency with computer programs (Outlook, Excel, Work and PowerPoint).
• Knowledge of the Métis Nation of Ontario and programs offered
• Knowledge of Indigenous programs and services
• Ability to work as part of a team and independently with minimal supervision
• Well-developed administrative, organizational and communication skills in order to meet deadlines
• Ability to lift 11.5kg when required
• A reliable vehicle (or ability to rent), driver’s licence, $2,000,000 liability insurance, and a clean driving record

Nice To Haves

• Previous experience working with Métis communities (or knowledge / experience of Métis culture)
• Previous experience working within a trauma-informed care setting
• Demonstrated ability to quickly acquire and expand knowledge and to be flexible in a demanding and dynamic environment
• Previous experience dealing with confidential information

Responsibilities

• Lead clients in a supportive process to determine clear wellness plans based on immediate need
• Assess, determine and facilitate economic use of funds related to providing medical transportation and accommodations while balancing client need
• Attend medical appointments and consultations with client
• Provide education/information related to health and well-being and activities to reduce isolation through workshops or group-based activities
• Recruiting volunteers, assigning services, and managing related payments and documentation
• Annually obtain copy of insurance and valid driver license
• Coordinate Volunteer Medical Transports and/or Friendly Visits Schedule
• Evaluate Volunteers with support and direction from Supervisor
• Organize an annual Volunteer Recognition Event
• Maintaining documentation of client services in the Online Health and Access Tracking System (OHATS), Data basics and Excel tracking documents
• Financial reporting specific to local program site budget allocations and parameters
• Reflect Métis cultural approaches as a part of the activities and services
• Participation in MNO Healing and Wellness training as needed/determined
• Participate in on-going professional development activities as time and financial resources permit
• Attend training and meetings outside Métis Nation of Ontario working hours
• Maintain confidentiality at all times, and adhere to privacy legislation
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation
• Performs other job/branch-related duties as required

Benefits

• Comprehensive employer-paid health benefits and pension plan
• Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
• Employee Assistance Plan
• Telemedicine plan
• Health care spending account
• Goodlife corporate membership discount
• Bell Mobility's exclusive partner program
• Staple's corporate discount
• Dell member purchase program
• Mark's corporate discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree