Services Specialist - Field Svc Ops - UC

Baker Hughes • Rock Springs, WY

13h

About The Position

Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. As part of a dynamic service organization supporting diverse customers across the region, the Field Service Operations team ensures seamless delivery, operational efficiency, and exceptional customer experience. By combining strategic planning, cross-functional collaboration, and standardized processes, we empower our field specialists to deliver high-quality service aligned with organizational goals and customer expectations. The Services Specialist - Field Svc Ops - UC plays a pivotal role in managing account operations, guiding field specialists, and driving value creation for customers. This role ensures operational excellence through structured planning, process implementation, and continuous improvement initiatives. By partnering with senior business leaders and cross-functional teams, you will help shape service delivery standards, enhance customer satisfaction, and support long-term business growth.

Requirements

• Experience in account management, field operations, or customer service leadership
• Ability to manage day‑to‑day operations while driving long-term improvements
• Comfortability collaborating with senior leaders and cross-functional teams
• Capability in implementing standardized processes and adapting to evolving procedures

Responsibilities

• Managing key accounts, overseeing Field Specialists, and ensuring high‑quality customer service while continuously creating and communicating value.
• Driving indirect upselling opportunities and developing the annual operational plan for departmental activities.
• Suggesting ongoing improvements in products, processes, and procedures to enhance operational efficiency.
• Contributing to broader unit planning and collaborating with senior leaders (SPB, EB, and business heads) on strategic initiatives.
• Specifying operational needs, communicating project approaches, and presenting research outcomes to leadership.
• Implementing standardized project processes and following established guidelines to ensure consistent decision‑making.
• Adopting frequently updated processes and procedures from cross‑functional teams and ensuring their smooth implementation within the department.
• Managing diverse regional clients while operating within predefined contracts and frameworks, with appropriate flexibility where required.

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
• Choice of coverage options that best suit your needs
• Comprehensive and competitive benefits package
• Additional forms of compensation such as bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed