Services Solution Engineer I

AppLogic Networks • Plano, TX

5h

About The Position

AppLogic Networks powers the networks behind AI and the critical applications people rely on every day. We help network owners, service providers, and Enterprises understand how applications perform, how users experience them, and where action is needed to improve quality, efficiency, security, and profitability. Our software combines application intelligence, experience visibility, contextual insights, and real-time control to help customers elevate observability and do more with the networks they already run. As AI reshapes how the world works, connects, and communicates, AppLogic Networks helps ensure modern applications run smoothly across any network, from the consumer edge to the data center. Join our team and help build the software that makes networks smarter, more adaptive, and ready for what comes next.

The Role
As part of a global Customer Success organization, you will play a critical role in how customers successfully deploy, integrate, and operate Sandvine solutions in real production environments.

This role sits at the intersection of technical deployment, troubleshooting, and customer engagement. You will work hands‑on with networking, Linux systems, cloud platforms, and automation tools to support post‑sales implementations for customers and partners worldwide. Your work will directly impact customer satisfaction, solution performance, and long‑term adoption.

Requirements

• Solid understanding of networking fundamentals including IP, TCP/IP, and protocols such as RADIUS, DNS, and DHCP.
• Hands‑on experience with Linux systems for configuration and troubleshooting.
• Experience with scripting or programming (Python, Bash, or similar).
• Exposure to cloud and virtualization technologies such as AWS, Kubernetes, or KVM.
• Strong problem‑solving skills with attention to detail.
• Clear written and verbal communication skills.
• Ability to work effectively in a fast‑paced, changing environment.
• Hands‑on experience using AI tools to support project delivery.

Nice To Haves

• Familiarity with web technologies such as HTML5 and REST APIs.
• Exposure to network hardware (Cisco, Juniper, or similar).
• Knowledge of telecom and wireless technologies (WiFi, 4G, 5G).
• Experience with network monitoring tools or SQL databases.
• Relevant certifications such as CCNA, AWS Associate, or Red Hat Linux.

Responsibilities

• Design, implement, and integrate Sandvine solutions into customer production environments.
• Perform system installations, configuration, and deployment testing across on‑prem, virtualized, and cloud platforms.
• Troubleshoot and resolve software, hardware, and network issues during deployments and post‑deployment.
• Optimize solutions for customer‑specific network architectures and use cases.
• Create and maintain technical documentation including deployment guides and post‑deployment reviews.
• Communicate technical concepts clearly to both technical and non‑technical stakeholders.
• Collaborate with internal teams to meet project timelines and delivery commitments.
• Stay current with evolving technologies and leverage AI tools to improve delivery and troubleshooting.

Benefits

• health insurance
• annual profit sharing
• commissions for sales roles
• comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level