Services Sales Analyst
About The Position
The Services Sales Analyst supports the execution and performance of Lowe's Core Installation categories by partnering with Merchandising, Field Operations, Product, and Services teams to analyze business performance, improve operational processes, and enable successful implementation of strategic initiatives. This role serves as a subject matter expert on service selling processes and systems, providing business insights, operational support, and field-facing resources that help drive consistent execution across Appliances and Kitchens. Through cross-functional collaboration, data analysis, and content development, the analyst helps ensure new programs, process enhancements, and selling tools are effectively adopted to improve customer experience and sales performance.
Requirements
- Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable
- 3 Years of Financial Analysis, data analytics, excel, access
Responsibilities
- Analyze sales performance, operational metrics, and program adoption across Core Installation categories to identify trends, opportunities, and areas requiring attention.
- Develop recurring and ad hoc reporting that provides actionable insights to Merchants, Services leadership, and Field Operations.
- Monitor key performance indicators and recommend actions that improve execution and sales results.
- Partner with Appliance and Kitchen Merchants to support category initiatives, operational priorities, and field execution.
- Collaborate with Field Operations, National Installation Management (NIM), Product, and Services teams to ensure alignment on processes, initiatives, and business objectives.
- Serve as a subject matter expert for Core Installation selling processes and operational workflows.
- Support the rollout and sustainment of new programs, process enhancements, and operational initiatives across Appliances and Kitchens.
- Identify operational gaps and recommend process improvements that enhance efficiency and store execution.
- Track implementation progress and provide feedback to stakeholders on adoption and business impact.
- Represent field and business needs by providing feedback on selling systems, including myRedVest and Projects.
- Partner with Product and Technology teams to validate enhancements and ensure system functionality supports operational requirements.
- Participate in testing, issue resolution, and continuous improvement efforts for selling tools.
- Develop and maintain operational resources, job aids, playbooks, and communications that support consistent execution in stores.
- Translate business strategies into clear, actionable guidance for Specialists, SASMs, and store leadership.
- Support change management efforts through effective communications and documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
