Services Ops Specialist - W-2

Insight•Hanover Park, IL

3d•Onsite

About The Position

Operations Specialists are situated in different sections within the Sustainability department, which operates as an integration and warehouse facility. Expect moderate noise levels akin to a typical business office environment with computers, phones, and printers, as well as light foot traffic. Teammates should be comfortable working in a confined space and capable of sitting at a computer terminal for extended periods. As a SOC, you will get to: Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA). Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products. Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories. Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion. Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products. Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims. Work with internal personnel on problems relating to parts ordering information. Responsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary. Manage team mailbox, ensuring emails are addressed throughout the day. Answer questions internal & external re: processes, procedures, inbound/outbound shipments. Problem-solving and critical thinking abilities, and Excellent organizational skills Ability to adapt in a fast-paced environment with a focus on attention to detail. Ability to work in a team and ability to work independently, strong time management skills and ability to self-prioritize work responsibilities Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Requirements

Clear communication skills
Problem-solving and critical thinking abilities
Excellent organizational skills
Ability to adapt in a fast-paced environment with a focus on attention to detail.
Ability to work in a team and ability to work independently
Strong time management skills
Ability to self-prioritize work responsibilities

Responsibilities

Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA).
Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products.
Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion.
Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products.
Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims.
Work with internal personnel on problems relating to parts ordering information.
Maintain accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary.
Manage team mailbox, ensuring emails are addressed throughout the day.
Answer questions internal & external re: processes, procedures, inbound/outbound shipments.