Services Operations Coordinator

Tasso • Seattle, WA

8d • $80,000 - $100,000 • Onsite

About The Position

Tasso, a fast-growing Seattle-based startup focused on delivering at-home diagnostic testing, is seeking a Services Operations Coordinator to support its Ramorra brand. This role is a Tasso employee position that offers visibility into the full lifecycle of a customer program and room for growth. The Services Operations Coordinator will report to the VP of Operations and primarily support the Services Program Manager. The ideal candidate is energized by process improvement, comfortable with technology and operations, has proven experience managing projects from beginning to end, and enjoys interacting directly with customers. This role is crucial for ensuring customer programs are launched successfully and efficiently, while also contributing to the expansion of Services offerings and internal operational improvements.

Requirements

• 5+ years of experience in project management, implementation, operations, or customer onboarding, ideally in a B2B or SaaS environment.
• Demonstrated ability to manage multiple projects simultaneously from kickoff through completion, with strong attention to detail and follow-through.
• Comfortable working with ambiguity and building process where none exists yet.
• Solid technical aptitude — able to learn new software platforms quickly and troubleshoot issues alongside technical teams.
• Strong written and verbal communication skills; comfortable corresponding directly with enterprise customers.
• Proficient in Excel/Google Sheets; experience with project management tools (e.g., Asana, Monday, Smartsheet) and CRM systems preferred.
• Highly organized and self-directed, with a bias toward action and ownership.
• Bachelor's degree preferred or equivalent practical experience.

Responsibilities

• Serve as the primary support to the Services Program Manager, executing the day-to-day work required to take a customer program from contract signature to live launch.
• Own project set-up operations and packing instructions for Services fulfillment, ensuring every launch is configured accurately and ready on time.
• Coordinate and support the transfer of projects to our third-party logistics partner, tracking open items and resolving gaps before handoff.
• Support customer onboarding and project launch communications, including training on the Ramorra software portal, shipment configurations, and other launch-related questions.
• Manage the Ramorra Services email inbox, triaging requests and routing or resolving them appropriately.
• Provide front-line customer and technical support for enterprise customers, escalating complex issues as needed.
• Partner with procurement and operations to create part numbers, source materials, and build customer-specific product configurations.
• Act as the point of contact for the fulfillment team when technical challenges arise, coordinating resolution across teams.
• Identify and help implement process improvements that streamline Services operations and support scale.

Benefits

• $80K/yr - $100K/yr base salary + Stock Options
• Competitive compensation, benefits and a fantastic work environment
• 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents
• 11 Paid Holidays and generous Time Off policies
• 401K + Employer Match
• Paid parental leave policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree