Coordinator-Field Services Operations

TDS•Medford, WI

11h•Remote

About The Position

The Coordinator-Field Services Operations position is a multi-faceted role responsible for the coordination and completion of Field Service operational responsibilities for assigned market(s). This role requires a high level of coordination of activities and personnel, records maintenance, and communication with multiple teams, vendors, and customers to ensure on-time delivery of products and services. The emphasis will be on performing Field Service support functions in a standardized process across all markets. The individual selected for this position will be required to reside within a 60-minute driving distance from the Medford, WI warehouse, Mosinee, WI warehouse, or Neillsville, WI warehouse.

Requirements

Associates degree (or higher) OR 2+ years professional work experience.
2+ years administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge.
Must have and maintain a valid driver’s license.
Must follow the TDS attendance guidelines to meet TDS’s business needs.

Nice To Haves

Ability to manage multiple projects simultaneously and take on increasing responsibilities.
Knowledge of Microsoft Office Suite products, preferably to include Excel and Word.
Understanding of telecommunications industry and telecom products and services is preferred.
Ability to adapt to rapid changes.
Problem solving skills (e.g., customer complaints, troubleshooting).
Ability to be certified to operate a forklift.

Responsibilities

Inventory management for assigned market(s): Monitor market inventory levels, work with internal partners to maintain appropriate levels, manage the movement of inventory, issue equipment/supplies, maintain inventory using systems/applications, order and process orders for inventory and materials, maintain an accurate log of purchase orders, receive shipments, track regulated & deregulated inventory and materials, track delinquent shipments, lead inventory reconciliation, CPR audit and SOX compliance checks, and serve as the single point of inventory contact for vendors and internal groups. May operate a forklift.
Partner coordination: Manage communications and tasks across internal teams and external contractors, confirm project statuses, coordinate technician dispatches, ensure accounting tasks are completed for inventory management, interact with TDS customers (confirming/rescheduling visits, communicating unscheduled visits), coordinate drop installs, create new projects, prepare initial Site Survey checklists, follow up on installs and retrievals, review open order reports, follow up on SAP reports, coordinate with drop install vendors, and ensure timely review and follow up of notification of orders and tickets.
Local market team support: Coordinate vendor meetings, assist workforce management with dispatching, process invoices, assign and maintain logs for test equipment and tools, order and cancel facilities access keys, return equipment, maintain repair and vehicle logs, update contact lists, and may perform office safety checks.
Field Service Manager support: Document, track, and submit information for manual bills, assist with customer escalations, and assist with vendor escalations.