Field Operations Coordinator

SOAR•Pikeville, KY

1d•Hybrid

About The Position

The Field Operations Coordinator will strategically lead outreach components of the EKY Runway Project. This position will implement and continuously refine outreach strategies to find clients for the program. The Field Operations Coordinator is client facing to support program goals and outcomes.

Requirements

Demonstrated ability to identify and engage marginalized populations
Build and maintain relationships with clients, stakeholders, and partners
Proven experience in program coordinator, strategic outreach, and/or field-based project management
Strong interest in fostering economic prosperity in Eastern Kentucky communities
Leading initiatives to enhance efficiency, productivity, and quality.
Excellent communication and interpersonal skills with a knack for building trust and rapport
Comfortable with extensive travel within the project service territory
Strong organizational and time-management skills, with keen attention to detail
Ensure compliance with legal, regulatory, and company standards.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Regular and reliable attendance required
Ability to function well in a high-paced and at times stressful environment
Must be able to handle prolonged periods of sitting at a desk or standing at an event
Must be able to lift up to 15 pounds at a time when necessary

Responsibilities

Travel extensively throughout the 12-county project service territory to promote the Eastern Kentucky Runway project and to locate prime age employment gap (PAEG) individuals eligible for entry into the project
Conduct outreach to identify and engage PAEG individuals
Exercises independent judgement on locations and territory to conduct in-person outreach
Determine high-impact outreach zones based on an analysis of each area
Set up booths or informational sessions at community events, local businesses, and public spaces
Visit potential clients in recovery facilities, jails, detention centers, and other community hubs to ensure broad reach
Build relationships with community leaders, local organizations, and institutions to facilitate recruitment efforts
Facilitate 1-on-1 and group conversations with community members to explain the EKY Runway project and its benefits
Tailor and deliver key project messages to diverse audiences including underserved and marginalized populations
Serve as a community ambassador, representing SOAR’s mission and values in all interactions
Maintain daily logs detailing mileage, contacts made, and conversations held
Input all recruitment outputs and outcomes into the project CRM system with accuracy and timeliness
Compile comprehensive weekly reports on recruitment outcomes and progress, sharing insights with Outreach & Retention leadership
Communicate barriers, challenges, and community feedback to project leadership to continuously refine outreach strategies
Collaborate with other team members to ensure consistent messaging and strategic alignment
Adhere to standardized processes and procedures for outreach and data management