Services Manager, General Ledger

Dayforce

7d•$116,000 - $181,300•Remote

About The Position

The Services Manager, General Ledger is responsible for end-to-end delivery of Dayforce General Ledger solutions through a team of consultants. Key responsibilities include project staffing, customer relationship management, and people management. In addition, the Manager contributes to the development of the General Ledger practice and may participate in the sales cycle to determine scope and effort and set expectations for project delivery.

Requirements

Bachelor’s degree or equivalent experience
Strong knowledge of accounting principles an asset
Experience in human capital management applications consulting preferred
5+ years in Consultant role with Dayforce an asset
Strong background in leading software implementation projects
Demonstrated experience translating customer business requirements into workable software solutions
Proven experience in change management
Mastery in Microsoft Office products
Consulting and management experience in a SaaS / Cloud computing environment
Ability to effectively implement Dayforce modules an asset
Ability to sell the value of Dayforce General Ledger Implementation methodology
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to provide direction to multiple projects and manage competing priorities
Excellent organization, communication, and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
Ability to effectively manage resources and performance to meet current and future demands
Ability to coach and mentor consultants on consulting, solution delivery and change control tools and techniques
Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle

Responsibilities

Achieve and Exceed Implementation Targets
Ensure team targets are met
Manage a group of employees and to ensure the on-time delivery of their projects that are primarily in North America
Support the sales cycle through scoping and approval of solutions
Increase the Value of the Dayforce Application for Customers
Collaborate with Dayforce partners and provide Ceridian sponsorship and governance on partner-led implementations
Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the General Ledger Guided methodology.
Ensure High Customer Satisfaction and Referenceability
Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce tools, techniques, and methodology
Manage customer relationships and provide team oversight through Dayforce implementations
Support project staffing and resource management
Motivate teams to document solutions and contribute to internal knowledge share
Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
Participate in the company’s internal, departmental, and cross-departmental initiatives
Increase Engagement and Capabilities of Team Resources
Manage and support a team of experienced resources to execute effectively and fulfill practice objectives
Leverage shared implementation services and subject matter experts to augment team core skills
Provide coaching and mentoring to improve performance and drive career development
Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner