Services Manager Benelux

Clinisys

23h•Hybrid

About The Position

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve , must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. Function Summary The Services Manager holds full responsibility for the profit and loss (P&L) of the Services department within the assigned territory, specifically covering project delivery and application consulting activities . This role focuses on: Driving team profitability and performance improvement Collaborating closely with Sales to secure new business and validate technical solutions Ensuring successful contract delivery (on time, on budget, and with high customer satisfaction) Leading operational excellence and continuous process improvement Building strong client relationships and developing high-performing teams Additionally, the role supports Clinisys’ AI-first strategy by promoting the adoption of AI-enabled solutions, digital tools, and data-driven practices across service delivery.

Requirements

Knowledge of LIS/LIMS (Laboratory Information Systems/Management Systems)
Experience in public health or healthcare environments
Experience delivering complex software implementation projects
Familiarity with project methodologies (PMBOK, PRINCE2)
Strong communication skills (technical and non-technical audiences)
Excellent leadership and motivational ability
Strong decision-making capability under pressure
High level of accountability and dedication
Solid understanding of AI/ML concepts and their applications
Experience with: AI-enabled tools, Automation and intelligent workflows, Data analytics and dashboards
Strong ability to: Interpret KPIs and performance metrics, Identify improvement opportunities using data
Understanding of AI integration into software solutions
Awareness of ethical, secure, and compliant AI usage , especially in healthcare
Strong analytical thinking and problem-solving skills
Adaptability to evolving digital technologies
Master’s degree or equivalent experience
Experience in: Public health (preferred), Complex software project delivery, Healthcare IT, laboratory systems, or similar industries
Exposure to AI-enabled or data-driven solutions is highly desirable

Responsibilities

Deliver contracts on time, within budget, and to customer satisfaction , meeting all contractual obligations
Own P&L responsibility for project and consulting activities within the assigned territory
Manage financial, technical, and contractual risks
Track costs and enforce Travel & Expense policy compliance
Ensure delivery of forecasted and budgeted revenues
Provide monthly financial reporting for all ongoing projects
Allocate resources effectively to meet project and revenue targets
Support Sales in securing new business opportunities
Provide effort estimations and Statements of Work (SoWs)
Ensure technical validation of proposals in line with ISO procedures
Plan and oversee development and implementation activities for successful deployments
Ensure adherence to approved project methodologies (e.g., PMBOK, PRINCE2)
Maintain accurate and timely project data in internal systems
Ensure proper documentation, including: Signed intervention reports, Timely task recording by team members
Continuously improve processes, quality, and delivery efficiency
Lead, motivate, and develop high-performing teams
Foster a strong team culture and collaboration
Recruit, evaluate, and manage staff (including exits when necessary)
Conduct quarterly performance evaluations and ensure team-wide compliance
Ensure continuous skills development and training
Develop and maintain strong relationships with customer management teams
Act as a representative of Clinisys leadership
Collaborate with Product, Development, and other teams to enhance solutions and delivery methods
Promote adoption of AI-enabled tools, automation, and digital workflows
Identify opportunities to improve: Efficiency, Delivery quality, Forecasting and planning, Customer outcomes
Enable data-driven decision-making through KPIs, dashboards, and analytics
Collaborate with Product and Development teams on AI-driven capabilities
Ensure compliance with: Security standards, Ethical AI use, Healthcare regulations
Monitor impact of AI solutions on performance and productivity
Act as a change leader , fostering an AI-first mindset and continuous learning culture
Participate in management and team meetings as required
Respond to reasonable requests from management and colleagues
Contribute actively to continuous improvement and innovation initiatives