Services License Manager

The Home Depot • GEORGIA - VIRTUAL - GA01, GA

4d • Onsite

About The Position

Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits. Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business. Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision. Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements. Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000. Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues. Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to pass any state/county/city regulated trade exams within a specified region
• Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
• Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.
• Ability to perform data analysis and derive meaningful conclusions.
• Ability to develop and implement process improvements and resolve complex issues

Nice To Haves

• Strong relationships with state and local regulatory agencies and/or trade organizations.
• Bachelors Degree
• Intermediate skill in Microsoft Office Suite.
• Georgia active trade license
• Master Electrician, or
• Master Plumber, or
• HVAC Contractor

Responsibilities

• Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
• Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
• Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
• Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000.
• Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
• Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED