Services District Educator

Ulta Beauty, Inc. • Oklahoma City, OK

5h

About The Position

The Services District Educator (SDE) develops high-performing services teams across a district to grow salon hair sales. The SDE educates stylists and store leadership through an annual training calendar covering techniques, business acumen, trends, and new service launches. This licensed cosmetologist also maintains a limited personal clientele, assesses licensed service providers, and supports salon staffing, retention, recruiting, and training. The role calls for strong business acumen, a results-oriented approach, passion for beauty, exceptional guest service, and a commitment to continually developing personal skills to help others succeed.

The SDE travels to district stores to evaluate and improve stylist performance and teach store leaders practices that support sales growth and a positive guest experience. The role includes recruiting and retaining services professionals, supporting district and store leaders, managing training logistics, delivering and attending educational events, and ensuring compliance with company policies and applicable safety and state board requirements. The position requires a flexible full-time schedule, including days, evenings, weekends, and holidays, and travel up to 75% of the time, including overnight stays.

Requirements

• Cosmetology or barber license.
• At least two years of training experience, including superior knowledge of back-bar products, services, and retail recommendations.
• At least two years of coaching or leadership experience.
• Understanding of and proficiency in salon business, color, design, and texture.
• Proficiency with technology, including Microsoft Office programs, point-of-sale systems, and Apple devices.
• Strong organizational skills to manage multiple tasks.
• Strong critical reasoning skills, sound judgment under pressure and in ambiguous situations, and flexibility and adaptability.
• Ability to build partnerships with associates at various levels and work independently and as part of a team.
• Strong facilitation skills and the ability to simplify information into clear, concise steps using different communication methods.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to travel up to 75% of the time, including overnight stays.

Nice To Haves

• Redken Haircolor Certification; if not already completed, it must be completed within six months of hire.

Responsibilities

• Build the Ulta Beauty brand through exceptional training, technical skills, product knowledge, and behind-the-chair experience.
• Consistently grow sales in hair services and professional hair products.
• Identify training needs with the services training team and implement programs covering service behaviors, techniques, and initiatives.
• Travel to district stores to evaluate and improve stylists’ behind-the-chair progress and business-building behaviors.
• Visit stores regularly and teach store leaders best practices that promote sales growth and a positive guest experience.
• Stay informed about industry trends, products, and services, including their ingredients and benefits.
• Maintain a limited clientele and provide guest services approximately eight hours per week.
• Build a team culture that reflects the Ulta Beauty brand and models exceptional service and on-brand behaviors.
• Attract, hire, and retain a diverse district team of services professionals; teach Experience Managers and General Managers networking and recruiting practices.
• Evaluate technical and behavioral interviews for stylists, skin care professionals, and arch experts in the district.
• Support Experience Managers, the Field Business Leader, and the District Manager.
• Help the team navigate change and innovation.
• Ensure compliance with Ulta Beauty policies, procedures, and standards.
• Learn and teach best practices that promote sales growth, service techniques, and product knowledge.
• Partner with the District Manager and Field Business Leader to assess talent in relation to service sales growth and results.
• Follow safety, sanitation, and infection-control procedures and ensure compliance with state board guidelines.
• Lead technical and business training strategies, including district networking and recruiting strategies.
• Host or attend required conference calls and prepare PowerPoint presentations for meetings.
• Manage the district training calendar, class preparations, and communications.
• Facilitate the services portion of Experience Manager onboarding in partnership with the Field Business Leader.
• Support onboarding for new Services District Educators.
• Lead, contribute to, and participate in Ulta Academy trainings.
• Attend corporate-directed events and meetings and brand partner trainings.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn services pay under the Company’s Services Compensation Plan and additional compensation under the bonus plan.
• Eligible associates may earn overtime pay as required by applicable law and tips paid by service guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed