Services Coordinator

Modern Niagara • Vaughan, ON

31d • $60,000 - $70,000

About The Position

The Electrical Operations Coordinator supports the day-to-day execution of
service operations within the Electrical Services division. This role works
closely with field teams, service managers, and internal partners to coordinate
scheduling, manage documentation, and support financial and safety processes.

Key Impact / Purpose

Support efficient service operations by coordinating scheduling,
documentation, and administrative processes.
Strengthen client relationships through responsive communication and
effective issue resolution.
Enable accurate billing, reporting, and compliance by maintaining organized
records and operational data

Requirements

• 3+ years of experience in operations, administrative, or project coordination role.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience supporting billing processes, work order management, or service operations.
• A professional, customer-focused approach to working with internal teams and external clients.

Nice To Haves

• Experience in the electrical, or construction industry.
• Familiarity with FieldPoint, Power BI, ISN, Avetta, or similar operational platforms.
• Working knowledge of WIP management, service billing cycles, or safety documentation processes.

Responsibilities

• Assist with scheduling and dispatching electricians, supporting the assignment of quoted work to ensure timely job execution.
• Respond to field team requests, including opening work orders, handling purchase orders, and providing FieldPoint support.
• Prepare and submit Job Hazard Assessments (JHAs), activity permits, and client documentation through platforms such as Avetta and ISN.
• Coordinate the ordering ad distribution of electrical arc flash uniforms
• Respond to customer inquiries, disputes, and service requests in a professional and timely manner.
• Maintain strong relationships with clients by addressing questions related to scheduling, billing, and service updates.
• Serve as the first point of contact for new clients, ensuring account setup and required documentation are completed prior to job start.
• Spot and quoted WO billing
• Monitor time-and-material and quoted job work-in-progress (WIP) to ensure work orders are closed and invoiced promptly.
• Communicate with clients regarding overdue preventative maintenance visits and scheduling updates.
• Maintain records related to licensing, Form 1000s, safety training, and equipment calibration for electricians and electrical equipment.
• Support onboarding activities, and client-specific documentation requirements.
• Utilize systems such as FieldPoint and Power BI to track work orders, project progress, and financial indicators.
• Generate and review operational and financial reports to support divisional performance and billing alignment.

Benefits

• Performance based bonus opportunities
• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees