Services Coordinator II (Fetters, Celestina Garden)

MidPen Housing•Sonoma, CA

7h•$32 - $35•Hybrid

About The Position

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Property Name: Fetters, Celestina Garden Property Type: Family, Senior

Requirements

B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
Minimum of one (1) year experience working in any of the following related areas required: Families, adults and youth in a diverse population
Youth (5-12 age range) in a classroom or after school setting
Older adults/elderly support and/or service to those with acute health conditions
Experience supporting program and service implementation and coordination
Experience collaborating with local service providers
Strong customer service orientation with excellent relationship‑building and conflict‑resolution skills
Effective judgment, discretion, troubleshooting, and creative problem‑solving when supporting residents
Commitment to working with underserved populations and to continuous learning in social services
Strong organizational skills, attention to detail, and ability to work independently and collaboratively
Clear written and verbal communication skills; able to navigate language barriers using translation tools
Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite
Constantly perform desk-based computer tasks, frequently sitting
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
Actively engages and promotes property-level partners to support Services’ partnership goals and selection criteria and communicates with supervisor where improvements may be needed
Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs
Offer exemplary customer service and responsiveness to residents
Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
Models leadership at all levels and a can-do attitude with other team members
Cultivates collaborative relationships with Property Management and other colleagues