Services Consultant

Management Controls•Houston, TX

7d•Onsite

About The Position

Management Controls (MCi) is seeking a Services Consultant to join their Professional Services Team. This role involves understanding the software implementation lifecycle, managing the Track platform, and providing consulting services for MCi’s contractor workforce management tools. The company provides on-the-job training, including in-person, Teams, and online via Track University, leading to Track User Certification. Ongoing development is provided to enhance both technical and practical experience. MCi values the unique life experiences and personalities of its team members.

Requirements

Degree level qualification (business or technical preferred) or equivalent is preferred, but not required.
Experience in finance, procurement, contractor management, IT or heavy industry.
Able to travel up to 50% and occasionally for extended periods of time.
Excellent oral and written communication skills.
Ability to communicate through various forums (written, verbal, remote, etc.).
Ability to build and maintain effective working relationships.
Ability to provide standard training in one-on-one or group setting.
Ability to work in a team environment.

Nice To Haves

Experience as a user of Track Software is highly preferred.
Three or more years of software consulting or experience supporting business applications.
Minimum of 3 years of experience in payroll, timekeeping, procurement, or contractor management.
Proficiency in the Microsoft Office suite (i.e. Outlook, Teams, Excel, Word, etc.).

Responsibilities

Collaborates with clients to expand their current contractor management strategy and business processes across their major divisions based on industry best practices.
Works collaboratively with the MCi team, as well as with client business stakeholders, to optimize contractor work processes and the use of Track.
Helps clients with the identification and organization of Master Data as required.
Provides instructor-led training in group and one-on-one settings, and provides end-user support during and after the implementation process.
Becomes a Track subject matter expert and champion by driving understanding and knowledge of systems and processes both internally and externally.
Facilitate and ensure compliance of the Track daily settlement process via computer-based software.
Utilize Track reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections.
Assign schedules and pay formulas within Track for proper calculations of net billable hours.
Manage the daily business process within Track to confirm settlement of charges within client’s ERP.
Provide training to Supervisors and Vendors during onboarding and general maintenance.
Manage user accounts/profiles and report filters, and other ad hoc administrative requests.
Manage labor, equipment, and material rates to guarantee most up to date contractual compliance.
Provide support for all Track Platform issues that hinder operation of daily settlement process.