Services Analyst - IT

Constellation Energy Generation, LLC.•Baltimore, MD

About The Position

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.

Requirements

Bachelor's degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
Proficient in Microsoft Excel
Knowledge of utility business practices and processes
Strong problem solving skills
Excellent communications skills (written and verbal)

Nice To Haves

Experience supporting SOX IT General Controls (ITGC) execution, testing, and deficiency remediation
Background in IT compliance, audit, or IT management model / controls governance functions
Familiarity with regulatory and control frameworks (e.g., SOX, COBIT, NIST)
Experience working with external auditors (e.g., KPMG, PwC) and internal audit teams
Proficiency with collaboration tools, including SharePoint, Microsoft Teams, and Yammer/Viva
Hands-on experience with enterprise platforms such as ServiceNow, Power BI, and/or SailPoint
Ability to analyze control data and develop reporting/insights for management and audit stakeholders

Responsibilities

Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners.
Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
Maintain engagement with business and IT partners.
Assist less experienced personnel.
Proactively build business/IT knowledge to provide solutions.
Utilize best practices to improve products and services.
Apply and verify compliance to standards as defined within the Management Model.