ServiceNow Technical Project Manager

DXC Technology•Ashburn, VA

14h•Hybrid

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more at DXC.com. Location: Hybrid . Candidates located within 25 miles of a DXC office are required to work onsite two days per week and may travel up to 50% to client locations. Preferred locations: Plano, TX · Detroit/Farmington Hills, MI · Nashville, TN · New York City, NY · New Orleans, LA · Ashburn, VA · Tulsa, OK What you get to do in this role: Own and Drive Specific Initiatives: Take ownership of 1-3 major initiatives within the Delivery Acceleration portfolio (e.g., AI product launches, methodology rollouts, tool integrations, platform builds) Build comprehensive project plans with clear milestones, dependencies, resource requirements, and success criteria Drive day-to-day execution—running working sessions, tracking progress, managing risks, and ensuring teams have what they need to deliver Make real-time decisions on scope, timeline, and resource trade-offs in collaboration with technical leaders and stakeholders Hold teams accountable to commitments while maintaining strong collaborative relationships built on mutual respect Manage Technical Complexity: Understand the technical architecture, integration points, and dependencies across AI products, internal systems, third-party tools, and the ServiceNow platform Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems escalate Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room Translate technical complexity into clear status updates and implications for non-technical stakeholders Ask the right questions to surface hidden dependencies, resource constraints, or architectural concerns early Collaborate Across Delivery Acceleration: Partner with Portfolio and Program Management to ensure your initiatives align with overall portfolio strategy, timelines, and resource plans Work peer-to-peer with other Technical Project Managers to identify cross-initiative dependencies and coordinate sequencing Build strong working relationships with technical leaders Coordinate with Global Acceleration and Modernization PMO, OCM, and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts Contribute project status, risks, and learnings to portfolio-level reporting and decision-making forums Drive Stakeholder Alignment: Facilitate alignment across diverse stakeholders—technical teams, business leaders, end users, and external vendors Run effective working sessions that drive decisions, not just status updates—coming prepared with options, recommendations, and clear asks Communicate project status transparently—celebrating wins, surfacing risks early, and proposing solutions rather than just reporting problems Manage stakeholder expectations proactively, especially when scope, timeline, or resources need adjustment Build trust through follow-through, technical credibility, and honest communication Navigate Ambiguity and Change: Operate effectively in environments where requirements evolve, priorities shift, and the "right answer" isn't always clear Adapt project plans quickly as new information emerges, technologies change, or business priorities shift Make pragmatic decisions with incomplete information, using judgment to balance speed with quality Help teams maintain focus and momentum even when the path forward isn't perfectly defined Embrace the iterative nature of innovation—MVPs, pilots, feedback loops, and continuous improvement Contribute to Organizational Excellence Identify process improvements, reusable templates, and best practices that benefit the entire Delivery Acceleration organization Share lessons learned from your projects to help other Technical Project Managers and the broader team improve Contribute to portfolio planning cycles—helping size initiatives, estimate effort, and sequence work realistically Participate in retrospectives and continuous improvement initiatives that strengthen how the organization delivers What Makes This Role Different: This isn't traditional project management where you follow a defined playbook. You're helping build new AI products, transform delivery methodology, and integrate cutting-edge tools, often without precedent or clear requirements. You'll need to bring structure without bureaucracy, drive accountability without command-and-control, and deliver results while building relationships. The best Technical Project Managers in this role are equal parts strategic thinker, tactical executor, technical translator, and organizational catalyst.

Requirements

7+ years of technical project management experience in software development, AI/ML, or technology consulting environments
Demonstrated ability to lead complex projects involving cross-functional technical teams, ambiguous requirements, and evolving priorities
Strong technical acumen—ability to understand software architecture, APIs, data flows, and integration patterns without necessarily being a developer
Proven track record delivering results in fast-paced, innovation-driven environments where change is constant
Excellent collaboration skills—ability to work peer-to-peer with senior technical leaders and influence without direct authority
Project management expertise with various methodologies (Agile, Scrum, Kanban, Waterfall) and the judgment to apply the right approach
Outstanding communication skills—can explain technical concepts clearly and tailor messages for different audiences
ServiceNow platform knowledge or experience with enterprise workflow automation preferred
PMP, CSA & 1-2 ServiceNow CIS Certifications required and/or completed within 120 days
Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

ServiceNow platform knowledge or experience with enterprise workflow automation preferred

Responsibilities

Own and Drive Specific Initiatives
Build comprehensive project plans with clear milestones, dependencies, resource requirements, and success criteria
Drive day-to-day execution—running working sessions, tracking progress, managing risks, and ensuring teams have what they need to deliver
Make real-time decisions on scope, timeline, and resource trade-offs in collaboration with technical leaders and stakeholders
Hold teams accountable to commitments while maintaining strong collaborative relationships built on mutual respect
Manage Technical Complexity
Understand the technical architecture, integration points, and dependencies across AI products, internal systems, third-party tools, and the ServiceNow platform
Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems escalate
Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room
Translate technical complexity into clear status updates and implications for non-technical stakeholders
Ask the right questions to surface hidden dependencies, resource constraints, or architectural concerns early
Collaborate Across Delivery Acceleration
Partner with Portfolio and Program Management to ensure your initiatives align with overall portfolio strategy, timelines, and resource plans
Work peer-to-peer with other Technical Project Managers to identify cross-initiative dependencies and coordinate sequencing
Build strong working relationships with technical leaders
Coordinate with Global Acceleration and Modernization PMO, OCM, and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts
Contribute project status, risks, and learnings to portfolio-level reporting and decision-making forums
Drive Stakeholder Alignment
Facilitate alignment across diverse stakeholders—technical teams, business leaders, end users, and external vendors
Run effective working sessions that drive decisions, not just status updates—coming prepared with options, recommendations, and clear asks
Communicate project status transparently—celebrating wins, surfacing risks early, and proposing solutions rather than just reporting problems
Manage stakeholder expectations proactively, especially when scope, timeline, or resources need adjustment
Build trust through follow-through, technical credibility, and honest communication
Navigate Ambiguity and Change
Operate effectively in environments where requirements evolve, priorities shift, and the "right answer" isn't always clear
Adapt project plans quickly as new information emerges, technologies change, or business priorities shift
Make pragmatic decisions with incomplete information, using judgment to balance speed with quality
Help teams maintain focus and momentum even when the path forward isn't perfectly defined
Embrace the iterative nature of innovation—MVPs, pilots, feedback loops, and continuous improvement
Contribute to Organizational Excellence
Identify process improvements, reusable templates, and best practices that benefit the entire Delivery Acceleration organization
Share lessons learned from your projects to help other Technical Project Managers and the broader team improve
Contribute to portfolio planning cycles—helping size initiatives, estimate effort, and sequence work realistically
Participate in retrospectives and continuous improvement initiatives that strengthen how the organization delivers