ServiceNow Technical Lead

Latitude IT Solutions•Melbourne, FL

3d•Remote

About The Position

Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today. What you'll be doing... Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD. Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives. Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans. Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards. Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data. Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery. Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience. Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures. Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration. Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.

Requirements

10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD.
Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration.
Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management.
Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management.
Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization.
Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations.
Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges.
Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
Experience leading technical teams and managing large-scale ServiceNow implementations.
Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

Nice To Haves

ServiceNow certifications, such as Certified Implementation Specialist (CIS) for ITSM, HRSD, or SPM.
Experience with federal government clients or public sector environments.
Familiarity with ITIL best practices and frameworks.
Experience with Agile or DevOps methodologies.

Responsibilities

Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives.
Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards.
Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.