Manager, ServiceNow Technical Lead

KPMG • Vancouver, WA

2d

About The Position

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Our Enterprise Solutions Practice are seeking a dynamic Technical Lead for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands-on experience with technology, strong communication skills, able to see the big picture and fit with our culture.

As a Technical Lead in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:
Design and implement a comprehensive ServiceNow solution.
Assist in client ServiceNow architecture design.
Coach and support a team of junior developers.
Lead ServiceNow implementation engagement projects.
Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
Ensure timely engagement management, delivering client deliverables on time, within budget, and with high quality.
Assist in client pursuits and proposal development with support from senior leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets.
Work with clients to assess current-state processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform.
Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing.

Requirements

• Minimum of 3 to 5 years of experience with ServiceNow.
• At least 2 years of experience in a technical lead role.
• Proven experience in leading a team of direct reports and the ability to mentor junior staff.
• Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP web services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
• Knowledgeable in integrations and migrations.
• Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
• Proven ability to troubleshoot technical issues effectively.
• Experience working in a client-facing role with both technical and functional stakeholders, demonstrating strong relationship management skills and a passion for client satisfaction and delivery excellence.
• Demonstrated ability to develop workshop presentations and process documentation, with advanced skills in Microsoft Visio, PowerPoint, and Word.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field from an accredited college or university, or equivalent work experience.
• Strong problem-solving and troubleshooting skills.
• Excellent oral and written communication skills, including presentation skills.

Nice To Haves

• ServiceNow certifications will be strongly considered.
• A Master's degree in Information Systems, MBA, or other related fields is an asset.

Responsibilities

• Design and implement a comprehensive ServiceNow solution.
• Assist in client ServiceNow architecture design.
• Coach and support a team of junior developers.
• Lead ServiceNow implementation engagement projects.
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
• Ensure timely engagement management, delivering client deliverables on time, within budget, and with high quality.
• Assist in client pursuits and proposal development with support from senior leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets.
• Work with clients to assess current-state processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform.
• Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees