ServiceNow Technical Project Manager

Precision Task Group

1d

About The Position

ServiceNow Technical Project Manager (ITSM, CSM / PSDS, 311) Role Summary Lead end‑to‑end delivery of ServiceNow implementations across ITSM and CSM, with Public Sector / 311 experience preferred. Partner with clients, architects, and delivery teams to drive successful outcomes from discovery through go‑live. As a preferred Workday and ServiceNow Partner, Precision Task Group (PTG) specializes in helping clients utilize enterprise-grade technology to transform and innovate end-to-end business operations. Whether it is solutioning, developing long-term strategic plans, full lifecycle services, or reseller needs, PTG provides the complete package for medium and large enterprises. PTG is the largest public sector Workday reseller in the U.S., serving clients across government, higher education, and healthcare industries. Committed to a human-first approach, PTG prioritizes caring for its team while delivering high-quality services that empower customers. Want Information About Benefits? Benefits 401k PTO In Their Own Words - Real Stories from Team PTG! We Work Hard – So We Rest Harder At PTG, we believe that recharging and recognition go hand in hand. That's why we've offered Thank You Days - four additional paid holidays each year - to give our team extra time to relax, reset, and spend time with the people and passions that matter most. These company-wide days off are our way of showing appreciation for the incredible work our employees do. No PTO deductions, no schedule shifts - just time off, the way it should be. Want to join a workplace that truly values balance and well-being? Let's talk? (Holiday calendar) Where Value Drives Vision CEO's Values: "My views in life mirrors how I approach business: with integrity, empathy, and a commitment to shared success. I believe in treating our clients like trusted colleagues or family - because when one of us succeeds, we all do. Leadership means showing up fully: working shoulder to shoulder with our team, making meaningful sacrifices, and ensuring every individual knows they matter. That's how we build something lasting - together." Mission Statement PTG empowers organizations to operate smarter by delivering strategic technology solutions that simplify complexity, elevate workforce experience, and drive measurable results. Vision Statement To be the most trusted partner for organizations seeking to modernize how they work, connecting people, systems, and insights to build a more agile future.

Requirements

• 6+ years IT project management experience
• 3+ years leading ServiceNow implementations
• Experience with ITSM and CSM (multi‑module delivery preferred)
• Public sector or government experience strongly preferred
• Strong ServiceNow platform knowledge and technical fluency
• Excellent communication and stakeholder management skills

Nice To Haves

• PMP / PRINCE2, Agile/Scrum
• ServiceNow CSA, ITIL

Responsibilities

• Manage full lifecycle ServiceNow implementations (scope, schedule, budget, risk)
• Lead discovery, scoping, and release planning with business and technical teams
• Partner with Solution Architects to align requirements to platform best practices
• Serve as primary liaison across clients, executives, and delivery teams
• Provide governance, status reporting, and risk mitigation
• Support public‑sector and 311 citizen‑service programs (preferred)

Benefits

• 401k
• PTO
• Thank You Days - four additional paid holidays each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed