ServiceNow Technical Architect

Accenture Federal Services • Washington, DC

4h

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work:
We are seeking a highly-skilled ServiceNow Technical Architect to provide technical direction and leadership for our federal clients. In this role, you will:
Define architecture and design options/solutions, ensuring technical soundness and optimal design.
Drive architectural “-ilities” (scalability, reliability, security, etc.) and maintain alignment with mission goals.
Lead ServiceNow teams in designing and developing both out-of-the-box and custom solutions.
Oversee development efforts, enforce best practices, and champion code quality, security, and technical debt management.
Collaborate with project managers, clients, and developers to ensure cohesive strategies and effective execution across all phases of development, testing, and deployment.
Partner with leadership and clients to define challenges, risks, dependencies, and strategic outcomes.
Own technical architecture and design deliverables, including roadmaps, diagrams, and technical sessions.
Support product backlog refinement, planning, and prioritization activities.
Assist with escalated issues related to customized applications, security settings, workflows, and integrations.
Facilitate solution design sessions, code reviews, and advocate ServiceNow best practices.
Provide accurate work effort estimates for new projects and enhancements.
Contribute to all phases of the software development lifecycle using iterative methodologies.

Requirements

• ServiceNow Certified Technical Architect and/or ServiceNow Certified Master Architect
• ITIL Certification
• ICA Certification
• 7+ years in a hands-on technical leadership/architect role, with at least 3+ years focused on ServiceNow.
• 3+ years as a developer using object-oriented programming languages (Java, C#, C++) and at least 3+ years directly with Java.
• 3+ years working with low-code/no-code platforms (e.g., Appian, Salesforce, ServiceNow), with direct ServiceNow configuration experience preferred.

Nice To Haves

• Experience supporting federal clients and navigating compliance/security requirements.
• Familiarity with DevSecOps practices and secure software development lifecycle.
• Expertise in solution estimation and proposal development.
• Advanced knowledge of ServiceNow integrations and custom application development.
• Proven track record of driving continuous improvement initiatives and managing technical debt.

Responsibilities

• Define architecture and design options/solutions, ensuring technical soundness and optimal design.
• Drive architectural “-ilities” (scalability, reliability, security, etc.) and maintain alignment with mission goals.
• Lead ServiceNow teams in designing and developing both out-of-the-box and custom solutions.
• Oversee development efforts, enforce best practices, and champion code quality, security, and technical debt management.
• Collaborate with project managers, clients, and developers to ensure cohesive strategies and effective execution across all phases of development, testing, and deployment.
• Partner with leadership and clients to define challenges, risks, dependencies, and strategic outcomes.
• Own technical architecture and design deliverables, including roadmaps, diagrams, and technical sessions.
• Support product backlog refinement, planning, and prioritization activities.
• Assist with escalated issues related to customized applications, security settings, workflows, and integrations.
• Facilitate solution design sessions, code reviews, and advocate ServiceNow best practices.
• Provide accurate work effort estimates for new projects and enhancements.
• Contribute to all phases of the software development lifecycle using iterative methodologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed