ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire

SunSoft Online • remote, AZ

4d • Remote

About The Position

An Arizona state agency is building "AtoZ Arizona," a centralized citizen-services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions.

Requirements

• 5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool.
• Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
• Eligible for full-time conversion. No visa sponsorship available.
• City and state must appear on your resume.
• Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices
• Ability to translate business requirements into technical stories and execution plans (must be evident on resume)
• Experience overseeing vendor development teams or external technical partners
• Strong communication with technical and non-technical stakeholders

Nice To Haves

• ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public-sector workflows
• Hands-on with Notifications, Catalog Items, Flow Designer, Integration Hub
• Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST
• Government / public-sector / regulated-environment experience
• Agile/iterative development experience

Responsibilities

• Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
• Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
• Review and validate solution architecture, workflows, and technical decisions from vendor development teams
• Provide hands-on configuration/development support to troubleshoot and validate platform behavior
• Translate business priorities into technical stories, acceptance criteria, and execution plans
• Lead platform upgrade planning, release cycles, and modernization efforts
• Ensure compliance with accessibility, security, and state technology standards

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed