ServiceNow Technical Consultant – IT Asset Management (SAM Pro / HAM Pro)

Astrica•Plano, TX

14d•Remote

About The Position

ServiceNow Technical Consultants at Astrica leverage their understanding of the ServiceNow platform to implement Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) solutions for clients. They collaborate closely with clients and project teams to configure, develop, and deliver scalable solutions aimed at enhancing software compliance, hardware lifecycle management, and operational efficiency. The role involves working with senior consultants and architects, continuously developing ServiceNow expertise, and contributing to successful customer outcomes.

Requirements

3+ years of hands-on ServiceNow platform development and configuration experience.
Experience implementing or supporting ServiceNow IT Asset Management, including SAM Professional and/or HAM Professional.
Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, Service Catalog, and ACLs.
In-depth knowledge of CMDB, Discovery, Asset Management, and software and hardware asset lifecycle processes.
Experience working in Agile environments, participating in sprint planning, backlog refinement, story estimation, and testing activities.
Ability to troubleshoot issues, perform root cause analysis, and develop scalable ServiceNow solutions.
Experience working directly with customers, gathering technical requirements, and supporting solution delivery.
Strong communication skills and the ability to collaborate effectively with both technical and functional teams.
A desire to learn new ServiceNow capabilities and continuously expand technical expertise.
A collaborative, adaptable, and customer-focused approach.

Nice To Haves

Experience implementing Enterprise Asset Management (EAM) along with SAM and HAM Pro.
Experience with Armis that addresses the threat landscape of managed, unmanaged, and IoT devices.
Experience with ServiceNow Discovery, CMDB, IntegrationHub, or IT Operations Management.
Experience integrating ServiceNow with Microsoft SCCM/MECM, Microsoft Intune, Jamf, Tanium, Flexera, or similar asset management tools.
Experience with REST APIs, IntegrationHub, JavaScript, HTML, CSS, or web technologies.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist (CIS) - Data Foundations.
ServiceNow Certified Implementation Specialist (CIS) – Software Asset Management (SAM) and/or Hardware Asset Management (HAM) preferred.
Additional ServiceNow certifications in ITSM, Discovery, CMDB, or ITOM are a plus.

Responsibilities

Participate in the technical delivery of ServiceNow IT Asset Management solutions, helping customers implement SAM Pro and HAM Pro capabilities aligned with industry best practices.
Configure and develop ServiceNow IT Asset Management applications, including Software Asset Management Professional (SAM Pro), Hardware Asset Management (HAM Pro), Asset Workspace, Software Models, Hardware Models, and Asset Lifecycle workflows.
Collaborate with Solution Architects, Business Process Consultants, and project teams to design, configure, test, and deploy ServiceNow solutions that meet customer requirements.
Develop and configure platform functionality using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, and Service Catalog.