Manager, ServiceNow Platfrom & Asset Management

BMO•Toronto, ON

5d•CA$75,900 - CA$141,900

About The Position

A Manager to lead our ServiceNow teams, overseeing both our ServiceNow development group and our asset management team. This role will be responsible for the delivery of ServiceNow solutions, collaborating closely with a Business Analyst who manages the development backlog. Additionally, the manager will oversee our CMDB and asset management team, ensuring proper governance of software and hardware assets, with weekly, monthly, and quarterly reporting for audit and compliance purposes. The ideal candidate will drive process improvements, automation, and team growth across both areas, balancing technical expertise with leadership. They should have strong experience with ServiceNow, people management, and audit compliance. This role will serve as a key partner to the Business Analyst in driving business outcomes.

Requirements

Proven experience managing ServiceNow product, development teams and asset management processes.
Strong understanding of CMDB, audit requirements, and asset governance.
Leadership in process automation and continuous improvement.
Experience coaching teams and fostering collaboration across roles.
Understands and advocates for the adoption of the Inventory Management Practices and the Service Now Platform.
Excellent communication and stakeholder management skills.

Responsibilities

Intake and prioritization of work for all team members for all Service Now and Inventory Management related work.
Inventory Management Monthly reporting to Management, including BMO.
Leads Audit related activities.
Removes obstacles and/or escalates appropriately, when required.
Works with stakeholders to bring complex issues, impacting multiple teams/platforms, to conclusion.