ServiceNow Systems Integration Test Manager
About The Position
The ServiceNow System Integration Test Manager supports the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract covers operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, along with DISA mission transformation and support for mission partners. Working within a fast-paced Agile team, the manager verifies and validates system changes and develops efficient, modern testing techniques, including automation. The role validates the configuration, development, support, and maintenance of the ServiceNow implementation. It collaborates with internal and external stakeholders to confirm delivery of digital transformation solutions, particularly request fulfillment, automated workflows through ServiceNow Service Catalogs, and ITIL processes including Request, Incident, Problem, Change, and Knowledge. The position requires on-site support and a Secret clearance at employment start. The employee must obtain Security+ or another qualifying DoD 8570 IAT Level II-or-higher certification within 14 days of hire. The posting names Scott AFB, Fort Meade, and Ogden as possible work locations, while the introductory section specifically says the candidate must be able to work daily at Fort Meade.
Requirements
- U.S. citizenship.
- Active DoD Secret clearance.
- Obtain an active security certification meeting DoD 8570 IAT Level II or higher, such as Security+, within 14 days of hire.
- Ability to commute to Scott AFB, IL; Fort Meade, MD; or Ogden, UT for full-time on-site support. The introductory description also specifies daily on-site availability at Fort Meade.
- Bachelor’s degree with 12–15 years of relevant experience, or master’s degree with 10–13 years of prior relevant experience; additional work experience may substitute for a degree.
- Experience with test data management and testing automation.
- Familiarity with the ServiceNow platform.
- Experience with DevOps, continuous integration tools, and source control tools.
- Experience with Agile development and testing methodologies.
- Ability to work on a multidisciplinary team.
- Willingness to assist and train junior testers.
Nice To Haves
- 3–5 years of experience with ServiceNow administration, configuration management, and maintenance of the ServiceNow platform.
- Prior knowledge and experience with ServiceNow’s ATFs.
- Experience designing, implementing, and maintaining automated testing frameworks for software development.
- Experience with ServiceNow platform modules including Discovery, Event Management, Scripting, Service Mapping, Business Rules, Custom applications, Orchestration, Workflows, and Service Catalog.
- Ability to perform code analysis, troubleshoot difficult technical issues, identify system deficiencies, and recommend solutions.
- Understanding of ITIL Foundation or ITIL certification.
- AWS cloud certifications.
- Knowledge of Agile development methodologies.
- Knowledge of Jira and Confluence.
Responsibilities
- Apply systems engineering principles, including requirements analysis and design.
- Work with the team to deliver quality software using Agile Scrum development and testing practices.
- Create automated tests using ServiceNow’s Automation Test Framework (ATFs).
- Implement continuous automated regression testing to improve reliability, reduce deployment risk, and accelerate delivery of mission capabilities.
- Establish automated regression testing to ensure new capabilities do not affect existing mission-critical functionality.
- Analyze capability requirements and collaborate with technical leads to ensure implementations are verifiable.
- Help identify testable acceptance criteria in user stories.
- Test ServiceNow capabilities developed as part of sprint-plan user stories.
- Support independent testers in developing and executing test procedures.
- Participate in sprint reviews to address testing results.
- Participate in and guide sprint-planning sessions.
- Translate and interpret functional requirements into test cases.
- Perform regression testing across the full suite of Operational Test Scenarios for builds or images delivered to the customer.
- Prepare test reports summarizing results, anomalies, system errors, and configuration changes.
- Support software configuration management and understand software components and their interface requirements.
- Develop detailed test plans and test data, and define test acceptance criteria.
- Support customer demonstrations, data preparation, and UAT activities.
- Use Atlassian Jira to document and maintain testing updates and create defects.
- Help maintain the validation portion of the requirements traceability for software systems (RVTM).
- Work with and mentor junior developers, guiding and coaching them throughout projects.
- Assist with and train junior testers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
