ServiceNow Systems Integration Test Manager

Leidos • Odenton, MD

12d • Onsite

About The Position

The ServiceNow System Integration Test Manager supports the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract supports operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, as well as DISA operational transformation and mission partners. The position requires daily onsite work at Fort Meade, Scott AFB, or Ogden, as applicable to the posting’s listed locations.

Working in a fast-paced Agile team, the manager verifies and validates system changes and develops efficient, modern testing processes through automation. The role validates configuration, development, support, and maintenance of the ServiceNow implementation, and works with internal and external stakeholders to confirm delivery of digital transformation solutions. Areas of emphasis include request fulfillment, automated workflows through ServiceNow Service Catalogs, and ITIL processes such as Request, Incident, Problem, Change, and Knowledge.

The position also supports test planning and execution, automated regression testing, user acceptance testing, reporting, requirements traceability, and software configuration management. The manager works with and mentors junior developers and testers. A Secret clearance is required upon starting employment, and a Security+ certification or other qualifying DoD 8570 IAT Level II-or-higher certification must be obtained within 14 days of hire.

Requirements

• U.S. citizenship.
• Active DoD Secret clearance.
• Obtain an active security certification meeting DoD 8570 IAT Level II or higher, such as Security+, within 14 days of hire.
• Bachelor’s degree with 12–15 years of relevant experience, or master’s degree with 10–13 years of relevant experience; additional work experience may substitute for a degree.
• Experience with test data management and testing automation.
• Familiarity with the ServiceNow platform.
• Experience with DevOps, continuous integration tools, and source control tools.
• Experience with Agile development and testing methodologies.
• Ability to work on a multidisciplinary team.
• Ability to commute to Scott AFB, IL; Fort Meade, MD; or Ogden, UT for full-time onsite support.

Nice To Haves

• Three to five years of experience with ServiceNow administration, configuration management, and platform maintenance.
• Prior knowledge and experience with ServiceNow ATF.
• Experience designing, implementing, and maintaining automated testing frameworks for software development.
• Experience with ServiceNow platform modules and features including Discovery, Event Management, Scripting, Service Mapping, Business Rules, custom applications, Orchestration, Workflows, and Service Catalog.
• Ability to perform code analysis, troubleshoot difficult technical issues, identify system deficiencies, and recommend solutions.
• Understanding of ITIL Foundation or ITIL certification.
• AWS cloud certifications.
• Knowledge of Agile development methodologies.
• Knowledge of Jira and Confluence.

Responsibilities

• Apply systems engineering principles, including requirements analysis and design.
• Work with the team to deliver quality software using Agile Scrum development and testing practices.
• Create automation tests using ServiceNow’s Automation Test Framework (ATF).
• Implement continuous automated regression testing to improve reliability, reduce deployment risk, and accelerate delivery of mission capabilities.
• Establish regression testing to ensure new capabilities do not affect existing mission-critical functionality.
• Analyze capability requirements and collaborate with technical leads to ensure implementations are verifiable.
• Support identification of testable acceptance criteria in user stories.
• Test ServiceNow capabilities developed as part of sprint user stories.
• Support independent testers in developing and executing test procedures.
• Participate in sprint reviews to address test results and guide the team in sprint planning.
• Translate functional requirements into test cases.
• Perform regression testing against the full suite of Operational Test Scenarios for builds or images delivered to the customer.
• Prepare test reports summarizing results, anomalies, system errors, and configuration changes.
• Support software configuration management and understand software components and interface requirements.
• Develop detailed test plans and test data, and define test acceptance criteria.
• Support customer demonstrations, data preparation, and UAT activities.
• Use Atlassian Jira to document and maintain testing updates and create defects.
• Assist in maintaining the validation portion of the requirements traceability matrix (RVTM) for software systems.
• Work with and mentor junior developers, guiding and coaching them throughout projects.
• Assist and train junior testers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager