Service Now Sys Administrator

RTX•US-TX-REMOTE, TX

2d•$107,500 - $204,500•Remote

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team: We are seeking a seasoned ServiceNow System Administrator to join our Service Management Platform team. In this crucial role, you will be a collaborative self-starter, managing the administrative responsibilities of the ServiceNow platform, providing advanced operational support while actively working with the ServiceNow architect, development, product and operational teams. This is an exciting opportunity to make a significant impact within a fast-paced, mission-driven environment!

Requirements

Bachelor’s Degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience) and minimum 8 years of related experience.
Proficiency in multiple ServiceNow modules like ITSM, HRSD, CMDB, ITOM, ITAM, CSM, Source to Pay etc.
ServiceNow Certified System Administrator (CSA).
Working knowledge of ITSM processes.
Working knowledge of SAFe (Scaled Agile Framework).

Nice To Haves

ServiceNow Certified Implementation Specialist (CIS)
ITIL V4 Foundation Certification
Customer-centric mindset
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work in a large and matrixed corporate environment
Ability to work with, and influence, all levels of management
Strong time management and prioritization skills
Desire and ability to quickly learn and apply new concepts

Responsibilities

Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management.
Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements.
Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies.
Develop and maintain automated workflows, business rules, and integrations to streamline business processes.
Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs.
Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making.
Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption.
Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals.
Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations.