Service Now HRSD Administrator

Infosys•Phoenix, IN

About The Position

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below: Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations. Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities. Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems. Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes. Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes. Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance. Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards. Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains. Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration. Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise. Your contribution to the team: A collaborative spirit and excellent communication skills. Ability to handle complex incidents and implement resolutions. A knack for conducting IT infrastructure assessment and identifying key optimization opportunities. Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus. The ability to work with cross-functional teams. The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel.

Requirements

Experience with ServiceNow HR Service Delivery (HRSD) application and ITSM.
Knowledge of HR functions, Processes and best practices.
Knowledge of case management, knowledge management best practices and design.
Experience in designing and/or implementing an HR Shared Services Center.
Working knowledge with integration like success factor.
Hands on experience with PowerShell.
Should be ServiceNow HRSD Implementation specialist with integration knowledge with external systems using REST and Web Services.
Experience with HR service Management, Knowledge management, Service Portal, Chat, Reporting, Integrations and HR Hub.
Demonstrated competence in the various HR Functional areas, especially employee relations and change management.
Experience on Human Resources Dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfactions.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.

Nice To Haves

Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) Certification: Implementation with on ITSM or HRSD or CAD
The ability to communicate effectively with senior stakeholders and influence their decisions.
The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously.
Planning and Co-ordination skills.
Good Communication and Analytical skills.
ITIL certification

Responsibilities

Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Implement the Human resources application in order to setup HR data.
Configure applications to work with organizations HR processes.
Design and develop new ServiceNow applications for HR modules, including case management, HR Administration.