ServiceNow Strategic Portfolio Management (SPM) Consultant

RSM US LLP•Cleveland, OH

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Requirements

5–7 years of ServiceNow experience, including ServiceNow Administrator Certification
Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions
Strong understanding of portfolio management, project delivery lifecycles, and resource planning
Proven experience with project governance, demand prioritization, and portfolio reporting
Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management

Nice To Haves

ITIL Foundation Certification
ServiceNow SPM-specific certifications (e.g., Certified Implementation Specialist – SPM)
Experience integrating ServiceNow SPM with tools such as Jira, Azure DevOps, or other Agile/project management platforms
Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models
Knowledge of financial management concepts such as CapEx/OpEx tracking and ROI analysis
Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management
Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management

Responsibilities

Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing
Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
Drive stakeholder adoption of standardized demand, project, and resource management processes
Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments