ServiceNow Solution Architect

Computer Task Group, Inc • Dallas, TX

2d • Onsite

About The Position

CTG is seeking an experienced ServiceNow Solution Architect to lead the architecture, design, development, and implementation of enterprise-scale ServiceNow solutions. This role requires a hands-on technical leader with strong ServiceNow platform expertise, solution architecture experience, and the ability to guide development teams through complex implementations.

Requirements

• Extensive experience with ServiceNow platform architecture and enterprise implementations.
• Strong hands-on development experience with JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP integrations, and custom applications.
• Experience with ServiceNow App Engine, Service Portal/Workspace, source control, CI/CD pipelines, and release management.
• Strong understanding of ServiceNow best practices, security, performance optimization, and governance.
• Excellent communication, stakeholder management, problem-solving, and mentoring skills.
• 8–12 years of overall IT experience.
• 5–8+ years of hands-on ServiceNow development experience.
• Proven experience leading enterprise ServiceNow implementations and technical teams.
• Demonstrated ability to translate business requirements into secure, scalable technical solutions.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• Equivalent professional experience and relevant ServiceNow certifications will be considered.

Responsibilities

• Architect and deliver scalable ServiceNow solutions from requirements gathering through production deployment.
• Design and customize ServiceNow applications using App Engine, Flow Designer, IntegrationHub, Service Portal/Workspace, Business Rules, Client Scripts, Script Includes, and APIs.
• Develop technical solutions aligned with enterprise architecture, security, governance, and performance standards.
• Lead architecture reviews, code reviews, and technical design discussions with business and technical stakeholders.
• Establish ServiceNow development standards, reusable components, CI/CD practices, and platform governance.
• Mentor ServiceNow developers and provide technical leadership on complex platform challenges.
• Support platform upgrades, integrations, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior