ServiceNow Solution Architect

Matrix Global • New York, NY

6h

About The Position

Matrix Global Services is seeking an experienced ServiceNow Solution Architect to lead enterprise ServiceNow transformation programs for our growing portfolio of clients. This role combines strategic consulting, solution architecture, technical leadership, and client engagement responsibilities. The successful candidate will serve as the primary architecture lead, helping organizations maximize the value of the ServiceNow platform while designing scalable, maintainable, and business-aligned solutions across multiple ServiceNow product suites. You will work closely with executive stakeholders, business leaders, platform owners, and technical teams to define roadmaps, establish governance standards, and deliver enterprise-wide ServiceNow capabilities that improve operational efficiency, service management, employee experience, and digital workflows.

Requirements

• 7+ years of experience in enterprise technology consulting, solution architecture, or platform implementation roles.
• 5+ years of hands-on ServiceNow experience.
• Minimum 3 years serving as a Solution Architect, Lead Architect, or Technical Lead.
• Proven experience delivering enterprise-scale ServiceNow implementations.
• Demonstrated expertise across at least two or more ServiceNow product lines.
• Strong experience architecting and delivering solutions across one or more of the following: IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), Service Catalog & Request Management, Asset Management, CMDB & Discovery, Workflow Automation.
• Deep understanding of ServiceNow platform architecture and administration.
• Expertise with: ServiceNow Studio, Flow Designer, IntegrationHub, Service Portal, UI Builder, CMDB, Discovery, MID Server.
• Strong experience with API integrations using: REST, SOAP, JSON, XML.
• Working knowledge of: JavaScript, ServiceNow scripting, Business Rules, Script Includes, Client Scripts, Flow Designer Automation.
• Familiarity with Agile delivery methodologies and tools such as Jira and Azure DevOps.
• ServiceNow Certified System Administrator (CSA) – Required
• Minimum one Certified Implementation Specialist (CIS) certification – Required

Nice To Haves

• ServiceNow Certified Application Developer (CAD)
• Multiple ServiceNow CIS certifications
• Certified Technical Architect (CTA) track experience
• ITIL v4 Foundation or higher certification
• Experience with: Predictive Intelligence, Virtual Agent, Natural Language Understanding (NLU), Generative AI capabilities within ServiceNow
• Consulting or professional services experience with direct client-facing delivery responsibilities.
• Experience supporting large enterprise organizations with complex governance requirements.
• Industry experience within: Financial Services, Retail, Consumer Packaged Goods (CPG), Construction
• Experience integrating ServiceNow with modern data and AI platforms such as: Databricks, Dataiku, Snowflake, Azure Synapse, Microsoft Fabric, Azure AI Services

Responsibilities

• Lead the design and architecture of enterprise ServiceNow solutions across multiple product lines.
• Define scalable platform architectures aligned with business objectives and ServiceNow best practices.
• Drive platform governance, instance strategy, upgrade planning, and technical standards.
• Design solutions that prioritize configuration over customization while ensuring long-term maintainability.
• Establish architectural patterns for security, scalability, performance, and operational excellence.
• Review and approve technical designs, development approaches, and platform enhancements.
• Lead end-to-end ServiceNow implementation and transformation engagements from discovery through deployment and post-production support.
• Conduct workshops to gather, analyze, and validate business and technical requirements.
• Translate complex business needs into scalable ServiceNow solutions and implementation roadmaps.
• Drive solution delivery across Agile and hybrid project environments.
• Ensure projects are delivered according to scope, budget, quality, and timeline expectations.
• Identify project risks, dependencies, and mitigation strategies throughout the engagement lifecycle.
• Design integrations between ServiceNow and enterprise systems including: ERP platforms, CRM systems, HRIS applications, IT Operations tools, Data and analytics platforms.
• Architect integration solutions using: REST APIs, SOAP Web Services, MID Server, IntegrationHub, Import Sets, Webhooks and event-driven integrations.
• Define data governance and system interoperability strategies across enterprise ecosystems.
• Collaborate with enterprise architects and infrastructure teams to align platform capabilities with organizational standards.
• Serve as a trusted advisor and strategic consultant to client executives and technology leaders.
• Lead architecture workshops, solution reviews, steering committee presentations, and executive briefings.
• Communicate technical concepts and platform strategies to both technical and non-technical audiences.
• Build strong relationships with client sponsors and business stakeholders.
• Provide strategic recommendations on ServiceNow platform adoption, optimization, and expansion opportunities.
• Support pre-sales activities, solution development, architecture reviews, and proposal responses.
• Contribute to the development of ServiceNow accelerators, methodologies, templates, and best practices.
• Mentor consultants, developers, and junior architects.
• Conduct internal training and knowledge-sharing sessions.
• Stay current with ServiceNow product releases, platform innovations, and industry trends.

Benefits

• competitive compensation and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed